Part Time Customer Support Advisor

Brakes

8d • $14,996 • Hybrid

About The Position

Our Customer Support Advisors are the smile on the end of the line, the people with all the answers, the every-day heroes that help keep our Customers’ businesses running smoothly. You’ll naturally promote and embrace our inclusive team environment and we’re sure you’ll have some fun along the way! Multi skilled across both sales and customer care functions. Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues. Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value. Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers. Ensure good communication links with various departments and utilise and follow internal policies. Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s. Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process. Meet and exceed quality targets in line with the Quality Framework.

Requirements

• Be able to think quickly on your feet, enabling the best outcome for all customers
• Fantastic problem solving skills
• Excellent communication skills
• Great rapport building ability – communication is key
• A strong level of written and verbal communication, with a great attention to detail.
• Be able to work in a busy and fast paced environment

Nice To Haves

• Experience on SAP would be desirable, but not essential – our training is second to none.

Responsibilities

• Multi skilled across both sales and customer care functions
• Take ownership of all aspects of inbound and outbound customer contacts including order placement, query resolution and managing service issues
• Add value to every customer contact using Brakes sales through service approach to drive profitable growth, build loyalty and customer lifetime value
• Understand customer needs and maintain ongoing relationships liaising with Field Sales to nurture and retain customers
• Ensure good communication links with various departments and utilise and follow internal policies
• Self-motivated to deliver high productivity, to achieve personal scorecard targets and assist in the achievement of overall departmental KPI’s
• Take ownership of own personal development to maintain and develop knowledge of Brakes products, services and process
• Meet and exceed quality targets in line with the Quality Framework

Benefits

• A competitive salary
• Huge discount on all sorts of lovely food and award-winning products
• Generous holiday allowance
• Recognition awards and Incentives
• Pension
• Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
• And much more….

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed