Customer Support Coordinator-Part time- Weekends

Trinity Health•Des Moines, IA

6d•Onsite

About The Position

At MercyOne, health care is more than just a doctor’s visit or a place to go when you need medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa’s largest medical center, with 802 beds available. The hospital is one of the Midwest’s largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa’s largest employers. Join the MercyOne Family!

Requirements

High School diploma or High School equivalency
Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire.
Two years of experience in a customer service environment.

Nice To Haves

Two years working in a Medical Imaging environment or other healthcare organization preferred.
Working knowledge of PACS software preferred.
Working knowledge of clinical health care information systems is preferred (patient management, nursing orders, patient account, etc)

Responsibilities

Support and coordinates user applications and connectivity for MercyOne Medical Imaging computer systems including but not limited to dictation systems, RIS (Radiology Information Systems) and PACS (Picture Archiving and Communication Systems).
Provide support to users on all approved computer applications and hardware.
Coordinates information sharing to RIS/PACS personnel, department management, radiologists, IT and other Medical Imaging information system users.
Maintains ongoing technical expertise on computer products
Performs problem determination and resolution of all aspects. This includes dictation, RIS and PACS systems, as well as procedural problems.
Manage report distribution during system downtime.
Facilitate any report clean up after downtime.
Prepare addendums for radiologists.
Assist department staff with error correction including deleting images, merging patient accounts, correcting orders, linking studies and reports, etc.
Take written preliminary reports from radiologists and distribute to appropriate patient care staff.
Assure timely reporting of Critical Results for imaging procedures to ordering provider or appropriate patient care staff.
Assist with problem