Customer Support Coordinator

Titan America•Deerfield Beach, FL

5d•Onsite

About The Position

Titan America, a multi-regional producer of cement, aggregate, ready-mix concrete and fly ash processing located in the eastern United States, seeks a Customer Support Coordinator for TITAN in Deerfield Beach, Florida. Titan America is a part of the TITAN Group, which has expanded its production and distribution operations into 13 countries, employing more than 5,500 employees. This salaried non-exempt position report to the Administrations Manager in Admin Team. The Customer Support Coordinator will be the administrative support function in all things driven by customers; billing, sales, to name a few.

Requirements

2-3 years administrative experience and Associate’s degree/Bachelor’s degree preferred
Strong Customer Service or accounting-related experience preferably in a Sales environment
Analytical and communication skills to deliver best results
Strong computer skills (Microsoft Office, Excel, Word, PowerPoint, Oracle or SAP)
A good listener, ability to solve problems with minimal supervision
High energy and proactive when a customers needs assistance, often delivering more than what was required
Strong team concept skills required
Ability to work well under pressure and meet deadlines; strong time management and strong organizational skills required
Ability to prioritize work projects
Flexible, interested in trying new techniques; coachable

Responsibilities

Communication and follow up with customers, sales team, credit, accounts receivable department, scale house, internal plants, outside vendors, customer care creating a relationship that makes the individual feel like they are the most important and top priority
Manage all aspects of customer accounts, to include research and resolution of billing issues, as well as follow-up of product returns and load diversions
Use problem solving techniques to resolve issues, know when to engage others
Use of SAP, JWS, software
Set up and maintain customer master price list for external and internal sales in system
Maintain all customer master files as it pertains to fuel surcharge, freight, setting up new ship to locations
Run weekly and monthly reports; utilizing environmentally friendly methods of distributing to internal customers
Request proof of deliveries from haulers; coordinate with Logistics Department on all freight related matters
Copy, file, search archives and retrieve tickets for assigned accounts
Crosstrain and provide support in multiple capacities within the Team