Sales & Customer Support Coordinator

Payzant Building ProductsHalifax Regional Municipality, NS

About The Position

Join a team that's committed to exceptional customer service, teamwork, and building lasting relationships. At Payzant Building Products, we're looking for a motivated, customer-focused professional to support our growing team. If you enjoy working in a fast-paced environment, solving problems, and helping customers succeed, we'd love to hear from you.

Requirements

  • Outstanding communication and interpersonal skills.
  • Strong organizational skills with the ability to manage multiple priorities.
  • Excellent phone etiquette and professional written communication.
  • A customer-first mindset with a commitment to timely follow-up and problem resolution.
  • Confidence, initiative, and the ability to work both independently and collaboratively.
  • Strong attention to detail and accuracy when processing orders and customer information.
  • Proficiency with computer systems and Microsoft Office applications.

Nice To Haves

  • Experience or training related to the steel stud and drywall industry would be considered a strong asset, but it is not required. We welcome candidates who are eager to learn and grow with our team.

Responsibilities

  • Providing exceptional customer service by supporting our PRO sales team and customers.
  • Preparing estimates, quotes, and order confirmations while ensuring timely follow-up.
  • Coordinating deliveries and resolving customer concerns, including delivery discrepancies and product returns.
  • Working closely with store teams and shipping departments to ensure products are available and deliveries are completed on time.
  • Assisting with the coordination and tracking of special orders.
  • Entering customer orders accurately and efficiently to ensure a seamless experience.
  • Communicating inventory requirements that may impact product availability and customer fulfillment.
  • Continuously learning about new products and developing technical knowledge to better support customers.
  • Collaborating with team members across the organization in the best long-term interests of Payzant Building Products.
  • Performing other related duties and special projects as required.

Benefits

  • Competitive compensation
  • Comprehensive benefits package
  • Supportive and team-oriented work environment
  • Ongoing training and professional development
  • Opportunity to build a long-term career with a respected Atlantic Canadian company
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