Sales & Customer Support Coordinator

Payzant Building Products • Halifax Regional Municipality, NS

5d

About The Position

Join a team that's committed to exceptional customer service, teamwork, and building lasting relationships. At Payzant Building Products, we're looking for a motivated, customer-focused professional to support our growing team. If you enjoy working in a fast-paced environment, solving problems, and helping customers succeed, we'd love to hear from you.

Requirements

• Outstanding communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities.
• Excellent phone etiquette and professional written communication.
• A customer-first mindset with a commitment to timely follow-up and problem resolution.
• Confidence, initiative, and the ability to work both independently and collaboratively.
• Strong attention to detail and accuracy when processing orders and customer information.
• Proficiency with computer systems and Microsoft Office applications.

Nice To Haves

• Experience or training related to the steel stud and drywall industry would be considered a strong asset, but it is not required. We welcome candidates who are eager to learn and grow with our team.

Responsibilities

• Providing exceptional customer service by supporting our PRO sales team and customers.
• Preparing estimates, quotes, and order confirmations while ensuring timely follow-up.
• Coordinating deliveries and resolving customer concerns, including delivery discrepancies and product returns.
• Working closely with store teams and shipping departments to ensure products are available and deliveries are completed on time.
• Assisting with the coordination and tracking of special orders.
• Entering customer orders accurately and efficiently to ensure a seamless experience.
• Communicating inventory requirements that may impact product availability and customer fulfillment.
• Continuously learning about new products and developing technical knowledge to better support customers.
• Collaborating with team members across the organization in the best long-term interests of Payzant Building Products.
• Performing other related duties and special projects as required.

Benefits

• Competitive compensation
• Comprehensive benefits package
• Supportive and team-oriented work environment
• Ongoing training and professional development
• Opportunity to build a long-term career with a respected Atlantic Canadian company

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed