Sales Support & Customer Experience Coordinator

Cal Solar • Grass Valley, CA

11d • Onsite

About The Position

California Solar Electric Cooperative is a worker-owned solar, battery storage, EV charging, and energy services company based in Grass Valley, California. We help homeowners and businesses take control of their power through solar energy, battery storage, backup power, EV charging, and smart energy management systems. We're looking for a highly organized, customer-focused team member to serve as the first point of contact for many of our customers while supporting our growing sales and operations teams.

Requirements

• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Professional and friendly customer service skills
• Ability to prioritize multiple tasks in a fast-paced environment
• Strong computer skills and comfort learning new software
• Reliability, accountability, and self-motivation
• Positive attitude and willingness to learn

Nice To Haves

• Solar industry experience preferred but not required
• Customer service experience
• Sales support experience
• Administrative or office experience
• Experience with CRM software, databases, or project management systems
• Experience with Google Workspace and Microsoft Office
• QuickBooks experience is a plus

Responsibilities

• Answer incoming phone calls and direct customers to the appropriate department
• Greet walk-in customers and visitors
• Respond to general customer inquiries
• Help customers navigate the sales and installation process
• Enter and manage leads within our CRM system
• Schedule consultations and appointments
• Assist the sales team with administrative support
• Match incoming leads with appropriate sales consultants
• Support customer document collection processes
• Assist with proposal follow-up and customer communications
• Learn the fundamentals of solar, battery storage, EV charging, and backup power systems
• Process incoming mail and deliveries
• Assist with payment collection and customer receipts
• Scan and organize documents
• Support office organization and record keeping
• Assist with special projects and research assignments
• Help maintain accurate customer and project records
• Participate in general office upkeep, including keeping shared spaces clean and assisting with light cleaning duties, including restrooms, as needed

Benefits

• Partial employer-paid health insurance
• Optional dental and vision coverage
• SIMPLE IRA with company match
• Paid holidays
• Paid vacation and sick leave
• Ongoing training and professional development
• Opportunity to become a worker-owner

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed