Coordinator Customer Support – Frontline
About The Position
The Customer Support Coordinator - Frontline is responsible for delivering a customer-focused experience by managing inbound interactions with professionalism, providing accurate product information, processing orders efficiently, and resolving order management issues with care and urgency. This position reports to the Supervisor of Customer Support and is part of the Client Services Department and is located in Brea, CA and will be an on-site role. In this role, you will have the opportunity to: Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction
Requirements
- High school diploma or GED with 2+ years' experience in Customer Service
- Champions continuous improvement and customer experience by identifying opportunities to streamline workflows, enhance accuracy, resolve complex situations, adapt to technology tools, and provide consistent, professional, and friendly support through proactive problem-solving and collaboration
- Proficient written and verbal communication skills in English along with reasoning skills and the ability to exhibit critical thinking for timely customer resolutions
Nice To Haves
- Associate or Bachelor’s Degree
- Using ORACLE or similar ERP systems, such as SAP or JD Edwards, and leveraging technology tools including Microsoft Copilot and AI to support efficiency, accuracy, and continuous improvement
- Proficiency with Microsoft Office tools, including Outlook for communication, Excel for data analysis using Pivot Tables, and Microsoft Teams for critical daily collaboration and communication
Responsibilities
- Deliver exceptional customer support by managing inbound phone and email interactions — accurately processing orders, addressing inquiries, and ensuring timely resolution of order management issues to provide a positive customer experience
- Maintain clear and proactive communication with customers to ensure accuracy across billing, shipping, and fulfillment processes, while fostering trust and long-term satisfaction
- Analyze and process customer requests, returns, and credits with precision and accountability — ensuring compliance with company policies, timely turnaround, and professional communication in every interaction
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
