Customer Support Coordinator
AHRI•Arlington, VA
•$63,101 - $701,780•Onsite
About The Position
The Air-Conditioning, Heating, and Refrigeration Institute (AHRI) is seeking a Customer Support Coordinator to support software application users and partners. This role involves collaborating with the AHRI Data Services, Membership, and accounting teams. The Customer Support Coordinator will provide daily application support to numerous customers, ensuring fast response times, maintaining support documentation, and offering administrative oversight to the AHRI Data Subscription program.
Requirements
- High school diploma or equivalent.
Responsibilities
- Respond to customers via an online ticketing system who require assistance using the AHRI Directory of Certified Product Performance or redirecting tickets to the responsible party within AHRI.
- Manage the interest, application, and onboarding process for parties joining AHRI’s Data Subscription Program.
- Maintain current participants in the AHRI Data Subscription Program, including updates to documentation, system permissions, and requesting invoices.
- Provide prompt, courteous, clear, and accurate support to customers regarding AHRI software applications and data.
- Assist product management and analyst teams in writing and maintaining documentation to assist customers and standardize AHRI’s responses to customer inquiries.
Benefits
- flexible work schedule
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
