Customer Support Associate (Part-Time)

Regis Remote Office

About The Position

The Customer Support Associate is responsible for providing customer service and administrative support to clients and internal teams. This role serves as a key point of contact for inquiries, documentation management, data entry, and general operational support, ensuring efficient and professional service delivery.

Requirements

High school diploma required
Previous experience in customer service, administrative support or a related field.
Excellent verbal and written communication skills.
Advanced English proficiency required.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational skills and attention to detail.
Ability to multitask, prioritize tasks and work independently.

Nice To Haves

college or university studies preferred

Responsibilities

Respond to customer inquiries via phone, email and chat in a professional and timely manner.
Provide information regarding company services, processes and policies and escalate complex issues when necessary.
Maintain accurate records of customer interactions, follow-ups, and internal system updates.
Perform data entry and ensure accurate maintenance of records in company systems.
Prepare, organize, and update documents, reports and spreadsheets.
Assist with scheduling, appointment coordination and calendar management.
Maintain filing systems and support document and database management processes.
Support operational and administrative projects as assigned.
Ensure confidentiality and proper handling of sensitive information.
Adhere to company policies, procedures and service standards.
Collaborate effectively with team members and management.
Perform other duties as assigned to support business operations.