Customer Support Administrator

Techo-Bloc•Longueuil, QC

7d•CA$62,500 - CA$72,500•Onsite

About The Position

The Customer Support Administrator serves as a central point of contact for customers, internal teams, and external partners. This role is responsible for managing general inquiries, coordinating administrative requests, and ensuring information flows efficiently between departments. The position plays an important role in supporting daily operations by providing timely assistance, maintaining accurate records, and helping deliver a seamless customer experience. This role is ideal for someone who is highly organized, service-oriented, and enjoys balancing administrative responsibilities with customer communication.

Requirements

Bilingual (French & English) — to support teams and clients across North America
White‑glove, customer-first mindset with strong ownership and follow-through
Demonstrates critical thinking and sound judgment
Proven ability to manage customer conflict with positive outcomes
Ability to handle high volumes of cases, from start to resolution
Excellent communication, problem-solving, and multitasking skills
Comfortable in a fast-paced, team-oriented environment

Responsibilities

Respond to general customer inquiries via phone and email
Serve as the first point of contact for customer questions and requests
Manage incoming requests and direct them to the appropriate internal teams
Maintain accurate customer records and documentation in company systems
Follow up on open requests to ensure timely resolution and customer satisfaction
Assist with administrative tasks related to customer accounts, orders, and service requests
Coordinate communication between customers, Sales, Customer Service, Operations, and Finance teams
Track and monitor customer requests to ensure completion
Support the scheduling and coordination of field service visits when required
Assist with reporting, data entry, and process documentation
Contribute to continuous improvement initiatives by identifying opportunities to streamline administrative processes
Support daily departmental operations through various administrative and coordination activities
Maintain organized files, records, and customer information
Assist with special projects and other administrative duties as assigned