System Administrator/FSR – Onsite Customer Support

Veilant • Tysons, VA

2h • Onsite

About The Position

We are looking for a motivated System Administrator with strong Linux experience to provide direct, onsite support. This role is ideal for an early-career systems professional who enjoys being hands-on, solving technical issues directly with users, and supporting mission-critical systems in a customer-facing environment.
You will serve as a key onsite technical resource supporting customer workstations, system administration activities, troubleshooting, and day-to-day operational needs. While the environment includes both Linux and Windows systems, we are looking for someone who is Linux-heavy and comfortable supporting a mixed technical environment.
This is a high-visibility role where you will work directly with customer users, internal technical teams, the Network Operations Center, and engineering resources to keep systems running smoothly.

Requirements

• Active security clearance with polygraph.
• 2–5 years of professional system administration or technical support experience.
• Hands-on Linux administration experience.
• Experience administering Windows environments, including Windows 11 Pro and Active Directory.
• Must be comfortable managing Group Policy Objects, supporting networked printers and scanners, and using PowerShell to troubleshoot and automate tasks in secure environments with limited internet access.
• Experience supporting Windows desktops or workstations.
• Ability to troubleshoot technical issues across user workstations, virtual environments, peripherals, and customer-facing systems.
• Comfortable working onsite at a customer facility five days per week.
• Strong communication skills and the ability to interact professionally with customer users.
• Ability to escalate issues clearly and effectively to operations or engineering teams.
• Willingness to support a mixed environment that includes Linux, Windows, physical systems, virtual systems, printers, and VoIP phones.

Nice To Haves

• Experience supporting mission, government, defense, or cleared customer environments.
• Familiarity with virtual workstation environments.
• Experience working with a Network Operations Center or engineering escalation team.
• Basic networking knowledge.
• Experience supporting customer-facing platforms or internal enterprise systems.
• Strong troubleshooting mindset and willingness to learn proprietary systems.
• HP printer and scanner experience is a plus.

Responsibilities

• Provide onsite system administration and technical support across a range of customer technologies, including physical and virtual workstations, Linux and Windows systems, printers, VoIP phones, and internal platforms.
• Provide daily onsite support for customer users, systems, and technical infrastructure.
• Perform system administration tasks in a Linux-forward environment.
• Support Windows desktops and workstations as needed.
• Troubleshoot issues across physical workstations, virtual workstations, printers, VoIP phones, and related customer technology.
• Support and administer our multi-mission platform, including troubleshooting problems as they arise.
• Act as an onsite liaison between the customer, internal Network Operations Center, and engineering teams.
• Escalate complex technical issues to the appropriate internal teams while maintaining customer communication.
• Help ensure customer systems remain operational, responsive, and properly supported during business hours.
• Work closely with existing onsite personnel during onboarding and transition periods.

Benefits

• Flexible PTO + holidays
• Generous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.
• Medical (HSA & PPO Plans Available), dental, vision, disability, and life insurance
• Employer Contribution to Health Savings Account (HSA)
• Learning & Development opportunities
• Professional coaching services
• Get the technology you want to do your job
• Free daily snacks & drinks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed