Customer Supply Chain Specialist

ASML • Chandler, AZ

2d • Onsite

About The Position

The Customer Supply Chain Specialist executes US logistics activities related to escalations and inventory management for the Intel account in Chandler, Arizona. The role supports key performance indicators and builds strong customer relationships, with the goal of delivering a high level of customer satisfaction through accountability, dedication, and responsiveness. As a key member of the Service Operation team, the position supports machines at customer sites to help maintain uptime.

The specialist responds to emergency parts orders, manages administrative controls in SAP, and coordinates with internal customers and technical support. The role provides supply-chain expertise to local Customer Service colleagues, drives parts replenishment and allocation, develops stocking plans, optimizes spare-parts and tool-planning processes, and monitors critical parts. It also tracks lead-time and fill-rate performance, analyzes NAVs, reports results, and aligns demand and supply plans across short-, medium-, and long-term horizons. The specialist participates in initiatives to improve supply-chain performance, reduce costs, and increase customer satisfaction.

The role is based in an office environment and may involve domestic or international travel, potentially up to 10%. It may require after-hours support as needed. The job includes routine sitting, walking, speaking, hearing, and keyboard and hand use; occasional campus movement and lifting or moving up to 20 pounds; and other listed movements such as stooping, kneeling, crouching, twisting, reaching, and stretching.

Requirements

• Bachelor’s degree in Business Engineering or Supply Chain, or equivalent years of education and relevant work experience.
• 3–5 years of relevant field experience in a complex, customer-oriented logistics environment.
• Experience building strong customer relationships and supporting customer needs.
• Knowledge of business complexity, supply-chain operations, and/or the relevant industry.
• Experience defining and implementing new supply-chain processes within agreed costs, with a proven record of continuous-improvement projects.
• Knowledge of Materials Requirement Planning (MRP).
• Advanced proficiency in Microsoft Excel and PowerPoint.
• Strong customer focus and commitment to customer satisfaction.
• Strong data-analysis and problem-solving skills, attention to detail, and ability to work effectively under pressure and tight deadlines.
• Ability to work independently or as part of a team, follow procedures and timelines, and communicate professionally.
• Flexibility to provide after-hours support as needed.
• Legally authorized to access controlled technology in the United States before beginning work.

Nice To Haves

• Master’s degree.
• Knowledge of ASML logistics procedures.

Responsibilities

• Respond to and process incoming emergency parts orders.
• Enter and execute administrative controls in the SAP system.
• Communicate with internal customers to understand, communicate, and fulfill their needs.
• Monitor daily escalations and follow up through technical support.
• Serve as the main supply-chain contact for the local Customer Service organization and colleagues.
• Drive the replenishment and allocation of parts.
• Analyze historical and projected local service and sales parts usage and develop proposed stocking plans.
• Optimize US spare-parts and tool-planning processes; analyze requirements for relevant machines and develop optimization proposals.
• Monitor critical parts and influence stocking levels to ensure effective coverage.
• Ensure customer lead-time and fill-rate targets are met, and analyze NAVs to identify root causes and corrective actions.
• Present relevant performance reports to stakeholders.
• Align with local Customer Service and the Account Team on total demand and corresponding supply plans across short-, medium-, and long-term planning horizons, including NPI definition and release status.
• Improve cooperation between local and central logistics on volume and NPIs.
• Participate in strategic initiatives to optimize supply-chain performance, reduce costs, and increase customer satisfaction.

Benefits

• Medical, dental, vision, and basic life insurance for employees and their families.
• Participation in the Company’s 401(k) plan.
• Eight hours of vacation leave every month.
• Thirteen paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level