Customer Supply Chain Specialist

ASML•Chandler, AZ

5d•$70,125 - $102,850•Onsite

About The Position

The Customer Supply Chain Specialist executes US logistics activities related to escalations, manages inventory to support key performance indicators, and builds strong customer relationships for the Intel account in Chandler, Arizona. The role aims to ensure high customer satisfaction through accountability, dedication, and responsiveness. As a key member of the Service Operation team, the specialist supports machines at customer sites to maintain uptime. The role serves as the main supply chain contact for the local Customer Support Service organization and colleagues. It supports planning, parts replenishment and allocation, performance management, and continuous improvement. The position may require travel up to 10%, including possible domestic or international travel, and after-hours support as needed.

Requirements

Bachelor’s degree in Business Engineering or Supply Chain, or equivalent years of education and relevant work experience.
3–5 years of relevant field experience in a complex, customer-oriented logistics environment.
Experience building strong customer relationships and supporting customer needs.
Knowledge of business complexity, supply chain operations, and/or the relevant industry.
Experience defining and implementing new supply-chain processes within agreed costs, with a proven track record of continuous-improvement projects.
Knowledge of Materials Requirement Planning (MRP).
Advanced proficiency in Microsoft Excel and PowerPoint.
Ability to observe and respond to people and situations and interact effectively with others at work.
Ability to learn and apply new information and skills.
Ability to read and interpret data, information, and documents.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Attention to detail and a high degree of accuracy.
Ability to perform in a demanding environment with changing workloads and deadlines.
Ownership, accountability, and a results-driven approach.
Ability to identify bottlenecks and drive improvements.
Ability to work independently or as part of a team and follow through with minimal supervision.
Open, clear, concise, and professional communication; excellent interpersonal, written, and verbal communication skills.
Ability to establish and maintain cooperative working relationships with managers, coworkers, and customers.
Ability to follow strict procedures within established timelines.
Analytical thinking to organize and prioritize workloads, along with strong data-analysis and problem-solving skills.
Flexible, highly committed, proactive team-player attitude and service-minded dedication to customers.
Ability to work effectively under significant pressure and tight deadlines.
Flexibility to provide after-hours support as needed.
Legally authorized to access controlled technology under the United States Export Administration Regulations before beginning work.

Nice To Haves

Master’s degree.
Knowledge of ASML logistics procedures.

Responsibilities

Respond to and process incoming emergency parts orders.
Enter and execute administrative controls in the SAP system.
Communicate with internal customers to understand, communicate, and fulfill their needs.
Monitor daily escalations and follow up through technical support.
Serve as the main contact for the local Customer Support Service organization and colleagues, providing supply chain expertise.
Drive replenishment and allocation of parts.
Analyze local service and sales parts usage using historical data and projected requirements, and develop proposed stocking plans.
Optimize US spare-parts and tool-planning processes; analyze requirements for relevant machines and develop optimization proposals.
Monitor critical parts and influence stocking levels to ensure effective coverage.
Ensure customer lead-time and fill-rate targets are met; analyze NAVs to identify root causes and corrective actions.
Present relevant performance reports to stakeholders.
Align with local Customer Support and the Account Team on total demand and corresponding supply plans across short-, medium-, and long-term planning horizons, including NPI definition and release status.
Improve cooperation between local and central logistics on volume and NPIs.
Participate in strategic initiatives to optimize supply chain performance, reduce costs, and increase customer satisfaction.
Provide after-hours support as needed.
Travel as required by business needs, potentially domestically or internationally.