Customer Supply Chain Manager - North America
About The Position
Ecolab is seeking a Customer Supply Chain Manager – North America to lead execution of commercial and customer supply chain strategies across its business. The role partners with strategic customers, Ecolab division leaders, Sales, Customer Service, Integrated Supply Chain and third-party service providers to develop initiatives that drive growth, improve service and create operational efficiencies. It leads cross-functional efforts in joint business planning, supplier collaboration, cost-to-serve, data sharing and waste reduction, while helping simplify and standardize end-to-end supply chain processes. The position builds strategic customer partnerships and collaborates across Sales, Customer Service, Finance, Manufacturing, Logistics, Transportation, Distribution and Product Supply. It leads efforts to achieve revenue and margin growth, improve service, optimize inventory and increase operational efficiency, and engages with internal and external leadership in customer and supplier collaboration initiatives.
Requirements
- Bachelor’s degree.
- 7 years of experience in supply chain, logistics management and/or customer service.
- 3 years of experience managing relationships directly with large, strategic customers.
- 3 years of demonstrated leadership experience working directly with customers/suppliers and within Logistics Operations, Transportation, Product Supply and/or Customer Service.
- No immigration sponsorship is available for this position.
Nice To Haves
- Bachelor’s degree in Supply Chain, Operations, Business, Engineering or a related field.
- Experience engaging and influencing leadership internally and externally.
- Demonstrated analytical experience gathering, interpreting and acting upon data.
- Experience independently driving operational efficiency and service improvement initiatives.
- Experience negotiating and building relationships with internal stakeholders and external customers.
- Demonstrated experience making timely, effective business decisions.
- Project management experience.
- Experience leading Lean, Six Sigma and/or TPM initiatives.
Responsibilities
- Develop and maintain relationships with Ecolab’s strategic customers and deliver plans that optimize the end-to-end supply chain.
- Partner with regional Manufacturing and Logistics teams to analyze DIFOT losses and develop service improvement plans.
- Lead customer presentations and partner with Customer Sales Teams on business-focused supply chain initiatives.
- Lead and participate in customer supplier collaboration initiatives across multiple companies and industries.
- Lead cross-functional joint business planning efforts to drive revenue and margin growth, improve service, and reduce inventory and cost.
- Develop data-sharing capabilities with customers to improve visibility into inventory levels, demand forecasting and waste.
- Analyze supply chain and customer data to identify opportunities and implement action plans that improve service and reduce operational costs and inventory investment.
- Lead cross-functional initiatives to streamline, standardize, simplify and sustain processes across Integrated Supply Chain and Sales.
Benefits
- Annual bonus pay based on performance, per plan terms.
- Ecolab states that it offers comprehensive and market-competitive benefits for associates and their families.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
