Customer Supply Chain Manager - North America

Ecolab•Saint Paul, PA

1d•$107,600 - $161,500

About The Position

Ecolab is seeking a Customer Supply Chain Manager to lead the execution of commercial and customer supply chain strategies across its business. The role partners with strategic customers, Ecolab division leaders, Sales, Customer Service, Integrated Supply Chain and third-party service providers to develop initiatives that drive growth, improve service and create operational efficiencies. The manager leads cross-functional efforts spanning joint business planning, supplier collaboration, cost-to-serve, data sharing and waste reduction, while simplifying and standardizing processes across the end-to-end supply chain. The position builds strategic customer partnerships, works across internal functions, drives measurable improvements in revenue, margin, service, inventory and operational efficiency, and engages with internal and external leadership. The base salary range is $107,600 to $161,500, with eligibility for annual bonus pay based on performance and plan terms. Compensation depends on factors such as experience, education, training and geography. Ecolab states that it provides comprehensive, market-competitive benefits; specific benefits are not listed in the posting. Certain customer-facing roles may require additional background screens and/or drug and alcohol testing to satisfy customer credentialing requirements or local or state regulations. Reasonable accommodation is available for applicants with disabilities upon request.

Requirements

Bachelor’s degree.
7 years of experience in supply chain, logistics management and/or customer service.
3 years of experience managing relationships directly with large, strategic customers.
3 years of demonstrated leadership experience working directly with customers or suppliers and within Logistics Operations, Transportation, Product Supply and/or Customer Service.
No immigration sponsorship is available for this position.

Nice To Haves

Bachelor’s degree in Supply Chain, Operations, Business, Engineering or a related field.
Experience engaging and influencing leadership internally and externally.
Demonstrated analytical experience gathering, interpreting and acting upon data.
Experience independently driving operational efficiency and service improvement initiatives.
Experience negotiating and building relationships with internal stakeholders and external customers.
Demonstrated experience making timely, effective business decisions.
Project management experience.
Experience leading Lean, Six Sigma and/or TPM initiatives.

Responsibilities

Develop and maintain relationships with strategic Ecolab customers and deliver plans that optimize the end-to-end supply chain.
Partner with regional Manufacturing and Logistics teams to analyze DIFOT losses and develop service improvement plans.
Lead customer presentations and partner with Customer Sales Teams on business-focused supply chain initiatives.
Lead and participate in customer-supplier collaboration initiatives across multiple companies and industries.
Lead cross-functional joint business planning efforts to drive revenue and margin growth, improve service, and reduce inventory and cost.
Develop data-sharing capabilities with customers to improve visibility into inventory levels, demand forecasting and waste.
Analyze supply chain and customer data to identify opportunities and implement action plans that improve service and reduce operational costs and inventory investment.
Lead cross-functional initiatives to streamline, standardize, simplify and sustain processes across Integrated Supply Chain and Sales.