Customer Supply Chain Associate

IKO North America•Brampton, ON

11d

About The Position

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials, operating as a Canadian-owned business with production facilities worldwide. The company has achieved unparalleled success in the roofing materials industry, built on values of quality, integrity, and trustworthiness. The Customer Supply Chain Associate will be responsible for daily interactions with customers, handling inquiries to ensure timely delivery of products and services. IKO is committed to investing in its employees, fostering a sense of accomplishment, contribution, loyalty, and teamwork. The company offers competitive compensation, health care, and a progressive and challenging workplace. IKO Industries Ltd. is an equal opportunity employer, committed to diversity and inclusion, and welcomes applications from people with disabilities, providing accommodations upon request for the selection process.

Requirements

Strong customer focus relationship-building skills.
High level of attention to detail is required to ensure accuracy of order entry and reports.
Strong communication skills (written and verbal).
Ability to problem solve and “think outside the box.”
Good organization skills.
Ability to handle a high volume of emails and orders.
Strong/proven analytical skills.
Practical experience with detail-oriented order entry, and detail-oriented research, face to face customer interactions.
Knowledge of Microsoft Office.

Nice To Haves

College or University degree/diploma in Business Administration or Operations/Inventory Control/Logistics/Supply Chain.
Prior experience with customer facing corporate supply chain roles.
Bilingual French.
Familiarity with JDE and Salesforce.

Responsibilities

Work closely with customers to handle day-to-day inquiries.
Navigate a complex supply chain network consisting of 12 plants and 2 distribution centers.
Enter and verify orders for accuracy, load weight, pallet count, special considerations, etc.
Manage orders including monitoring and updating of shipping dates, communicating updates/changes to internal and external customers, and using comprehensive dashboard for daily actions.
Respond to customer inquiries by phone and email and proactively communicate changes.
Develop strong customer relationships, which may include some travel across North America for customer/site visits for the purpose of understanding their businesses, addressing any concerns where possible and highlighting potential issues and possible solutions.
Collaborate with internal departments to ensure smooth order process and timely delivery of orders.
Prepare customer related reports and analyze order profile to identify customer trends.
As assigned, author, edit, and approve knowledge base articles or SOPs.
Lead process improvements using structured problem solving methodology (Lean Six Sigma).