Customer Supply Chain Associate Analyst

Stanley Black & Decker•Towson, MD

1d•Hybrid

About The Position

As a Customer Supply Chain Associate Analyst, you will be a critical part of the team working closely with Sales and Warehouse Management working as a hybrid employee. You will help manage the customer relationship and expectations with regards to orders and shipment timing. This role involves daily order/inventory management for small – medium sized retail partners, partnering with SBD Factories and DCs to manage shipping and logistics, and monitoring production schedules to effectively communicate with appropriate internal and external stakeholders. You will also be responsible for internal sales reporting and supply pacing to the customer’s expectations, maintenance of all order management systems, regular communication with internal cross function teams, and daily reporting and analytics to pulse performance. Internal meetings related to sales orders management are also part of the role.

Requirements

Exceptional interpersonal communication and customer service skills are required to succeed.
Proficient in Excel (formula include but not limited to: xlookup, sumifs, ifs).
Able to work both autonomously and cross-functionally with peer-to-peer support orchestrated by direct management.
Driven by customer focused actions that best support the customer needs through exceptional fill rates.
Fast paced, team centered and customer responsive.

Nice To Haves

College degree preferred but not required for position.
A desire for further education and future advancement is encouraged if candidate does not have a degree.
Sales and/or customer service experience is a plus.
SAP/INFOR experience.

Responsibilities

Help manage the customer relationship and expectations with regards to orders and shipment timing.
Daily order/inventory management for small – medium sized retail partners
Partnering with SBD Factories and DCs to manage shipping and logistics.
Monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders.
Internal sales reporting and supply pacing to the customer’s expectations.
Maintenance of all order management systems.
Regular communication with internal cross function teams.
Daily reporting and analytics to pulse performance.
Internal meetings related to sales orders management.

Benefits

Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
Discounts on Stanley Black & Decker tools and other partner programs.
Access to a wealth of learning resources, including our digital learning portal.
Mutual respect and a great appreciation for a wide range of perspectives and experiences.
Opportunities to help make positive changes locally and globally through volunteerism, giving back, and sustainable business practices.
Competitive salary
Comprehensive benefits plan
Wellness program
Retirement benefits
Paid vacation, holidays & personal days
Discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.
Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture
Purpose-Driven Company