Customer Supply Chain Associate Analyst

Stanley Black & Decker, Inc. • New Britain, CT

1d • Hybrid

About The Position

As a Customer Supply Chain Associate Analyst, you will be a critical part of the team working closely with Sales and Warehouse Management working as a hybrid employee. You will help manage the customer relationship and expectations with regards to orders and shipment timing. This role involves daily order/inventory management for small – medium sized retail partners, partnering with SBD Factories and DCs to manage shipping and logistics, and monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders. You will also be responsible for internal sales reporting and supply pacing to the customer’s expectations, maintenance of all order management systems, regular communication with internal cross function teams, and daily reporting and analytics to pulse performance. Internal meetings related to sales orders management are also a key part of this role.

Requirements

• Exceptional interpersonal communication and customer service skills are required to succeed.
• Proficient in Excel (formula include but not limited to: xlookup, sumifs, ifs).
• Able to work both autonomously and cross-functionally with peer-to-peer support orchestrated by direct management.
• Driven by customer focused actions that best support the customer needs through exceptional fill rates.
• Fast paced, team centered and customer responsive.

Nice To Haves

• College degree preferred but not required for position.
• A desire for further education and future advancement is encouraged if candidate does not have a degree.
• Sales and/or customer service experience is a plus.
• SAP/INFOR experience.

Responsibilities

• Help manage the customer relationship and expectations with regards to orders and shipment timing.
• Daily order/inventory management for small – medium sized retail partners
• Partnering with SBD Factories and DCs to manage shipping and logistics.
• Monitoring production schedules to then be effectively communicated with appropriate internal and external stakeholders.
• Internal sales reporting and supply pacing to the customer’s expectations.
• Maintenance of all order management systems.
• Regular communication with internal cross function teams.
• Daily reporting and analytics to pulse performance.
• Internal meetings related to sales orders management.

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement in addition to programs & benefits in support of your well-being.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Access to a wealth of learning resources, including our digital learning portal.
• Competitive salary

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees