Customer Success Support Associate I

Human Interest•Lindon, UT

1d•$18 - $20•Hybrid

About The Position

Human Interest is a fintech company working to make retirement benefits affordable and accessible to small and medium-sized businesses. The Customer Success Support Associate is a frontline representative who helps customers get the most from the company’s retirement savings platform by resolving questions and problems. The role offers a defined customer success career ladder and opportunities to grow into other roles within the organization. The position is based in the Lindon, Utah office Monday through Thursday, with the flexibility to work remotely on Fridays. It follows a standard Monday–Friday schedule, with no weekends or evenings, and is a full-time, 40-hour-per-week position.

Requirements

Passion for serving customers.
Strong organizational skills and ability to manage multiple tasks with varying deadlines and stakeholders.
Ability to communicate confidently, professionally, and empathetically by phone, live chat, and email.
Ability to remain composed in high-stress situations and convey empathy to customers.
Meticulous attention to detail, including minimizing typos and noticing discrepancies.
Ability to remain productive and organized in an elevated-noise, open-office environment.

Nice To Haves

At least 1 year of experience in a customer-facing role, such as customer support, account management, or call center work; preferred but not required.
Commensurate college experience may be considered.

Responsibilities

Manage a steady volume of inbound customer inquiries, primarily by phone, live chat, and email.
Identify customers’ underlying needs and resolve inquiries completely, ideally in one touchpoint.
Document thorough case notes, including context, actions taken, and next steps.
Work with internal and external partners to resolve customer issues.
Provide high-quality customer service.
Manage customer follow-ups as needed.
Support other areas of the organization when needed.
Meet company performance standards and adhere to a workforce management schedule.

Benefits

401(k) plan with a dollar-for-dollar employer match up to 4% of compensation, immediate vesting, and no plan fees.
Health insurance plans, dental insurance, and vision insurance.
Competitive time off and parental leave.
Unlimited access to digital financial tools, financial professionals, and a financial knowledge center through Addition Wealth.
Enhanced mental health support for employees and dependents through Lyra.
Fertility healthcare and family-forming benefits through Carrot.
Student loan planning, borrowing, and repayment resources through Candidly.
Monthly work-from-home stipend.
Quarterly lifestyle stipend.
Team-building experiences, including virtual social events and team offsites.