Customer Success Associate

Topline Pro • New York, NY

3d

About The Position

Topline Pro is seeking a customer-first Customer Success Associate to support customers and help them succeed with its technology products. The role is a front-line contact for customer questions and issues, with responsibilities spanning customer support and onboarding. The associate will work across teams, learn new technologies, contribute to internal process improvements, and help provide a fast, effective, and supportive customer experience. The position offers exposure to multiple teams and an opportunity to build skills for a go-to-market career at a growing technology company.

Requirements

• Exceptional written and verbal communication skills, including the ability to explain complex topics simply.
• A genuine passion for helping people and delivering excellent customer experiences.
• Interest in developing technical problem-solving skills.
• Strong organizational and time-management skills, with the ability to juggle multiple priorities.
• A growth mindset, openness to feedback, and eagerness to learn and improve.
• Comfort working across different teams and systems; flexibility and tech savviness.

Nice To Haves

• Spanish fluency.
• Prior customer-facing experience, such as in retail, teaching, acting, or hospitality.

Responsibilities

• Serve as the first point of contact for customers by responding to calls, texts, and emails with empathy, clarity, and urgency.
• Troubleshoot customer questions and guide customers through solutions.
• Move between customer support and onboarding teams to provide help where it is most needed.
• Manage tasks and workflows using tools such as Asana and Google Workspace.
• Learn new technologies and help improve internal processes across customer teams and Product/R&D.
• Collaborate with Customer Success Managers and onboarding specialists to deliver seamless customer experiences.
• Support strong customer sentiment through fast, effective responses and proactive communication.

Benefits

• $60,000 base salary plus equity.
• Full medical, dental, and vision health coverage.
• Computer and workspace enhancements.
• 401(k) plan (non-matching).
• Unlimited vacation, nine company holidays including Election Day, and one personal volunteer day per year.
• Company-paid Wellhub membership for fitness and wellness.
• Dinner covered with Uber Eats and a stocked kitchen.
• Opportunity to take on significant responsibility and ownership while helping scale the product.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed