About The Position
Understand customers’ business needs and follow defined procedures and metrics to ensure service excellence. Build and maintain strong relationships with customers and internal teams. Proactively identify and resolve operational issues. Respond to customer inquiries and tickets promptly and effectively. Accurately diagnose issues and provide appropriate solutions. Ensure timely resolution of all customer requests and issues. Track parcel status, maintain detailed records, and follow up to ensure complete resolution. Generate reports to enhance workflow and improve efficiency. Utilize Excel for data analysis and reporting to support operational decision-making.
Requirements
- Strong organizational and time management skills.
- Analytical mindset with the ability to interpret and act on data.
- Fluent in spoken and written English and Mandarin.
- Excellent communication and interpersonal skills, with the ability to build strong working relationships.
- Strong customer service orientation and problem-solving skills.
- Ability to adapt to a fast-paced environment and manage multiple tasks efficiently.
- Proactive approach to learning and continuous improvement.
- Strong teamwork mindset, prioritizing collective success over individual achievement.
Nice To Haves
- Experience in supply chain management or e-commerce logistics is a plus.
- Experience in stakeholder management is an advantage.
Responsibilities
- Ensure service excellence by understanding customer business needs and following defined procedures and metrics.
- Build and maintain strong relationships with customers and internal teams.
- Proactively identify and resolve operational issues.
- Respond to customer inquiries and tickets promptly and effectively.
- Accurately diagnose issues and provide appropriate solutions.
- Ensure timely resolution of all customer requests and issues.
- Track parcel status, maintain detailed records, and follow up to ensure complete resolution.
- Generate reports to enhance workflow and improve efficiency.
- Utilize Excel for data analysis and reporting to support operational decision-making.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
