Customer Success Specialist

UniGroup • Fenton, MO

1d • Onsite

About The Position

The Customer Success Specialist partners with agents and internal teams to support the successful implementation and adoption of business solutions that drive revenue and operational performance. This role manages the execution of initiatives from planning through post-go-live support, while helping agents optimize their processes and results. This is a highly collaborative role that blends project coordination, data awareness, and day-to-day support to ensure a strong experience for agents and consistent service delivery.

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 2+ years of experience in operations, sales support, consulting, analytics, or a related field
• Experience in logistics, transportation, or brokerage environments, or demonstrated ability to quickly learn industry-specific processes
• Strong organizational skills with the ability to manage multiple priorities
• Comfortable working with data and using insights to support decisions
• Strong communication and relationship-building skills
• Ability to troubleshoot issues and adapt in a fast-paced environment

Nice To Haves

• Experience supporting sales or revenue-generating teams
• Experience working with CRM systems and reporting tools

Responsibilities

• Support the implementation of business solutions, including planning, testing, training, and post-go-live support
• Partner with agents to understand business needs and identify opportunities to improve performance and expand services
• Configure and tailor solutions to align with agent operations and requirements
• Train agents and end-users on systems, tools, and best practices
• Provide ongoing support, including troubleshooting issues and adjusting solutions as needed
• Track and maintain KPIs and reporting to support operational and revenue goals
• Analyze performance data to identify trends, gaps, and opportunities for improvement
• Share agent feedback and insights with internal teams to support continuous improvement
• Maintain accurate CRM data to support visibility into activities and performance
• Build strong working relationships with agents and internal stakeholders

Benefits

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Generous paid time off, holidays, and personal leave
• Life insurance, disability coverage, and employee assistance programs
• Professional development and growth opportunities
• Collaborative, team-oriented culture within a respected leader in the moving and logistics industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees