Customer Success Specialist

Graitec

13h

About The Position

Drive customer retention, product adoption, and satisfaction by leveraging key skills in customer engagement, solution enablement, and value delivery. This role focuses on outcomes rather than tenure, ensuring every customer interaction is guided by capability, agility, and impact.

Requirements

Customer Engagement: Skilled in consultative communication, relationship building, and influencing outcomes.
Sales Enablement: Ability to present solutions, prepare quotes, and coordinate across teams.
Lifecycle Management: Understanding of customer journey and success strategies.
Collaboration: Ability to work cross-functionally with sales, support, and product teams.
Problem Solving: Creative thinking to resolve customer challenges and drive satisfaction.
Digital Tools Proficiency: CRM systems, MS Office Suite, automation platforms.
Language Skills: Fluent English and native-level proficiency in the market language.

Nice To Haves

Industry Insight (preferred): Familiarity with AEC, Manufacturing, or CAD markets.
Product Knowledge (preferred): Experience with Autodesk or SaaS solutions.

Responsibilities

Customer Relationship Management: Build trusted advisor relationships to support renewals and adoption of Graitec IP and Autodesk solutions.
Value Realisation: Guide customers to maximise value from their investments, ensuring full licence utilization and identifying growth opportunities.
Commercial Acumen: Apply deal economics and quoting skills to secure renewals under optimal conditions.
Data-Driven Decision Making: Monitor customer usage, health indicators, and renewal timelines using CRM and analytics tools.
Customer Communication: Execute high-volume, high-quality outbound engagement via email and phone.
Digital Fluency: Use CRM and automation tools to document activity and enhance customer engagement.
Customer Advocacy: Capture and relay customer feedback to inform product and service improvements.

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