Customer Success Specialist

Catapult Sports•Washington, DC

6d•$49,990 - $117,976•Onsite

About The Position

Catapult is seeking a talented, proactive, and field-oriented Customer Success Specialist (Tactics & Coaching - Soccer) to join their ambitious, fast-growing company. Based in the United States, this role will be instrumental in onboarding, supporting, and enhancing professional soccer accounts across North America (MLS, USL, NWSL, and elite academies). The specialist will act as a liaison between tactical data (Impect/packing data), video analysis workflows (Focus/MatchTracker), athlete performance tracking (Catapult Wearables/GPS Integration), and organizational communication (Catapult Hub). Collaborating closely with Business Development Managers (BDMs), this role carries significant commercial and strategic responsibilities, focusing on client retention, expanding product adoption, identifying revenue opportunities, and mitigating service threats by understanding shifts within sports organizations.

Requirements

3+ years of experience working within professional soccer environments (MLS, USL, NWSL, or elite collegiate level) as a Video Analyst, Tactical Analyst, or Performance Specialist.
Proven ability to create value-driven, professional presentation decks and deliver engaging keynote speeches or workshops to executive audiences, federations, large industry groups, or intimate club boardrooms.
Direct experience with professional video analysis software (Focus, MatchTracker, Hudl Sportscode, or similar), exposure to advanced tactical data platforms (Impect, StatsBomb, Opta, or similar), and familiarity with integrated Video + GPS/Wearables workflows and organization sharing platforms (Catapult Hub or similar).
Ability to distinguish technical user feedback from commercial opportunities (upsell, cross-sell) and account risks (churn threats, executive decision shifts).
Strong existing professional network and relationships with technical, tactical, video, and performance staff across MLS and USL organizations.
Willingness and ability to travel extensively (up to 50%+ time) across the US and North America, including weekend travel aligned with match-day schedules.
Exceptional ability to translate complex tactical data models, video integration, and physical data into actionable insights for Head Coaches, Analysts, and Sporting Directors.

Nice To Haves

Hands-on data engineering is a plus, but consultative workflow guidance is the primary focus.

Responsibilities

Design and deliver compelling, high-value presentations and technical workshops tailored for professional clubs, federations, and high-level decision-makers.
Represent Catapult as a speaker and subject matter expert at tactical roundtables, federation assemblies, industry conferences, and business events.
Onboard and train professional soccer clubs on Catapult’s integrated suite: Video Analysis (Focus/MatchTracker), Integrated Wearable/GPS Data, Tactical Metrics (Impect), and Catapult Hub for organization-wide video and data sharing.
Support soccer clubs transitioning to Impect, Focus, and Catapult video platforms, aligning analytical workflows with Impect data sets and Catapult wearable metrics.
Act as a trusted strategic consultant for Performance Directors, Head Analysts, and Technical Staff to evaluate account health, understand club decisions, and protect core revenue.
Travel extensively across North America to conduct hands-on training, provide match-day or pre-season support, facilitate tactical workshops, and represent Catapult at industry events and league meetings.
Collect structured feedback from elite soccer analysts and coaches on video, GPS integration, and Hub features, collaborating with Product Management to influence the tactical software roadmap.