Customer Success Specialist

4DMedical

9d•$90,000 - $110,000•Remote

About The Position

The Customer Success Specialist will be the face of 4DMedical for our U.S. based customers. This role combines first-line customer support and ticket triage, ownership of U.S. portal configuration and install verification, and end-user portal training and onboarding. This is a fantastic opportunity for someone from a CT / radiology clinical background who wants to move into a salaried, remote customer-facing role.

Requirements

Hands-on clinical CT / radiology experience in a U.S. hospital or imaging center (chest CT, pulmonary imaging or lung cancer screening strongly preferred)
Direct exposure to PACS / RIS, DICOM routing / auto-send configuration and hospital imaging IT workflows from the clinical side
Formal clinical imaging training (radiologic technology program or equivalent) with hands-on CT experience

Nice To Haves

ARRT (R)(CT) or state-equivalent radiologic technologist credential
Customer-facing applications, in-service / training, vendor support or SaaS / healthcare-IT technical support experience (Tier 1–2); familiarity with Salesforce or a ticketing system
Bachelor's degree; imaging-informatics exposure (CIIP-type knowledge); Salesforce / Jira / Confluence familiarity

Responsibilities

Run portal training and onboarding for clinical end users (pulmonologists, radiologists, CT technologists, nurse navigators, program coordinators).
Support workflow adoption and operational best practices during early adoption phase of customer journey
Serve as day-to-day contact for an assigned portfolio of U.S. accounts; field clinical questions (protocols, screening eligibility, report workflow) and surface recurring issues for product fixes
Configure 4DMedical algorithms, workflows, and reporting settings to align with customer clinical and operational requirements
Share customer feedback and operational insights to improve internal processes