Customer Success Specialist / Spécialiste du succès client

FlightHub • Montreal, QC

27d • Onsite

About The Position

We are FlightHub Group, an ambitious team of people that created FlightHub and Justfly. Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million customers per year, generating more than 3 billion dollars in sales, and we continue to grow stronger year over year. We dream big, pursue passionately, and follow through with resolute self-belief and rigorous commitment. We are a group of individuals sharing a common vision and values, having come together to pursue a collective mission: overtaking the #1 spot in the world.
We are looking for a Customer Success Specialist with a minimum of 1–2 years of experience to join our team. You will be part of the Customer Service Lodging Team (Vannerie), supporting both flight and hotel operations.
In this role, you will be responsible for managing all incoming requests related to pricing, ticketing, and post-booking PNR servicing from airline and lodging partners. While monitoring GDS queues (primarily Amadeus and Worldspan), you will also collaborate directly with our third-party providers to assist with post-booking B2B products across both flights and hotels.
Additionally, you will ensure that all new policies and updates are properly documented, categorized, and stored to maintain efficient workflows across internal teams. As part of the Back Office Support team, you will also contribute to ad-hoc projects and support our Customer Service & Delivery teams when needed.
Many career paths can prepare you for this opportunity, but ideally, you bring:
De nombreux parcours professionnels peuvent vous préparer à cette opportunité, mais idéalement, vous possédez:

Requirements

• Strong communication skills in English and French (additional languages are an asset)
• Experience working with Zendesk
• Proficiency in Microsoft Office (Excel & Word)
• Ability to thrive in a fast-paced tech environment
• A solid customer service bspécialiste du succès clientackground with a strong problem-solving mindset
• A focus on delivering high-quality support and improving customer satisfaction
• Experience working with BPOs, third parties, and cross-functional teams with professionalism and empathy

Nice To Haves

• Experience with a GDS (Amadeus, Worldspan) is an asset

Responsibilities

• Managing all incoming requests related to pricing, ticketing, and post-booking PNR servicing from airline and lodging partners
• Monitoring GDS queues (primarily Amadeus and Worldspan)
• Collaborating directly with our third-party providers to assist with post-booking B2B products across both flights and hotels
• Ensuring that all new policies and updates are properly documented, categorized, and stored to maintain efficient workflows across internal teams
• Contributing to ad-hoc projects and support our Customer Service & Delivery teams when needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed