Client Success Specialist

Questex

4d•Remote

About The Position

Questex is seeking a Client Success Specialist with excellent people and time management skills, copy writing capabilities, and project management experience. The ideal candidate must have the capacity to plan/manage a range of multiple projects and work closely with sales and clients, for program delivery. The Client Success Specialist manages a variety of client programs from advertising campaigns to content delivery aimed at a wide audience to connect buyers and sellers. This position is remote located in the U.S. The candidate needs to be comfortable working East Coast hours.

Requirements

Bachelor’s degree in management, marketing, communication, or related field
2+ years of experience in a client/customer-facing role preferred
Strong written and verbal skills, confident working with clients via email and phone; friendly, positive, service-oriented personality
Attention to detail; diligent, proactive, organized, accountable, analytical, highly motivated team player, with strong project management skills
Quick learner of new technologies, tools, and processes with ability to thrive in a dynamic, fast-paced, high-growth work environment, while managing numerous projects under tight deadlines
Strong working knowledge of the entire Microsoft Office Suite (specifically excel)
Be a results-driven team player with a strong desire to exceed expectations
You proactively seek to adopt and implement diversity into your work, including valuing diverse backgrounds, experiences and thinking. You also embrace creating and nurturing a culture of diversity, inclusion, and belonging.
Exceptional communication skills, both written and verbal.
Strong team player and ability to work well with others.

Nice To Haves

Preferred experience in HTML, Adobe Photoshop and with marketing automation software or email service providers

Responsibilities

Own and support all pre- and post-launch responsibilities, interfacing with multiple departments across Questex, to meet our client’s business objectives, including:
Day-to-day management of advertising campaigns, which includes trafficking, targeting, pacing, optimization, and reporting
Responsible to create custom promotional plans and share content through various channels, ensuring strong program engagement
Analyze program performance through digital marketing metrics and provide recommendations based on results
Manage escalation of risks, issues and dependencies, make decisions and take mitigating actions that are required
Provide product team and marketing operations with user feedback and insights related to our internal tools and products
Educate and guide clients/partners on digital marketing best practices; proactively address areas where improvement is needed
Apply experience and knowledge to build relationships and ask the right questions to ensure successful program results

Benefits

Vacation - 15-20 days depending on years of service
12 Paid Holidays
Health and Welfare Benefits (medical, dental, vision, life, and others)
FitOn Health, access to a leading digital wellness platform that offers premium online classes
Cariloop Membership Program to help support employees with the complexities of caregiving
Parental Leave
Online Educational Learning Library of over 16,000 courses for employees to enhance and develop their skills
Access to Mental Health Resources-Talkspace, & Employee Assistance Program
401k, with Matching Contributions to include educational webinars sponsored by our 401K partner
Mission-driven culture with an enthusiastic, professional team
Work-life balance
Discounts through various partnerships