Client Success Specialist

Intrinsic Digital Marketing

1d•Remote

About The Position

Intrinsic Digital, Inc. is a digital marketing company specializing in Apartment Geofencing, Kurie, Hotel Geofencing, and Restaurant Geofencing, offering mobile and streaming TV advertising. The company is fully remote, with team members across the United States and the Philippines. Their culture is built on the Core Focus “We love the journey and embrace what’s next” and six Core Values: Accountability, Authenticity, Caring, Neutralevity, Surprise & Delight, and X-Ray Vision. Despite being remote, they foster a cohesive team through onboarding and collaboration. Intrinsic Digital was recognized as the No. 1 Best Place to Work in Multifamily and certified Great Places to Work in 2024, with employees highly rating the company's care for their well-being and recommending it as a workplace.

Requirements

Bachelor’s degree in marketing, business, or related field
2+ years of account management experience in digital marketing or multifamily marketing, including managing a portfolio of communities
Experience managing a larger portfolio of accounts (e.g., ~30 accounts & campaigns)
Strong client-facing experience with confidence leading calls and presentations
Experience analyzing campaign performance and providing strategic recommendations
Strong client-facing experience and communication skills
Experience analyzing campaign performance and suggesting optimizations to clients
Candidates must reside in and be authorized to work in the U.S., excluding the following states: California, New York, or Washington.

Nice To Haves

Experience with a CRM platform (e.g., HubSpot) is preferred
Experience with a project management tool (e.g., Asana) is preferred

Responsibilities

Managing a portfolio of client accounts, building strong relationships and ensuring consistent support
Leading regular client check-ins to review progress, aligning on goals, and addressing any questions
Responding to ongoing client needs, providing timely updates and proactive solutions
Interpreting campaign results and translating performance data into clear, actionable insights
Collaborating with internal teams to drive strong campaign performance and deliver excellent service
Other duties as assigned

Benefits

100% company paid health insurance for employees and 50% for dependents
100% company paid vision and dental insurance for employees and 50% for dependents
Company paid short- and long-term disability
Company paid life insurance
10 weeks paid parental leave
3-4 weeks paid time off (based on tenure)
10 paid holidays
Company paid 401k contributions that are 100% vested
Annual cash bonuses based on company and personal performance
A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days
Monthly fitness reimbursement
Pet discount plan