Customer Success Specialist

Premier Nutrition•Emeryville, CA

45d•$70,000 - $80,000•Hybrid

About The Position

Premier Nutrition Company (PNC) is a rapidly expanding company in the proactive wellness sector, recognized for its leadership in protein shakes and powders. They produce the brands Premier Protein and Dymatize and are part of the publicly traded BellRing Brands (NYSE: BRBR). Founded in 1997, PNC attributes its success to a formula that begins with a purpose-driven organization ('Changing Lives with Good Energy'), followed by supporting and empowering its people to develop and grow. They intentionally foster a culture of connection and belonging, which is one of their five core values. This approach leads to purpose-driven employees delivering exceptional business results, creating a self-reinforcing cycle of a regenerative culture that attracts and retains top talent. PNC believes in treating adults with respect, providing them with the platform to do their best work alongside great colleagues. This requires a deep commitment to people, products, and purpose, along with trusting employees to make the right decisions. Their vibrant culture has been recognized by Great Place to Work™ for nine consecutive years and consistently ranks among Fortune Magazine's Best Workplaces. PNC offers numerous employee benefits, including year-round half-day Fridays, on-site massages, complimentary meals and snacks, a dog-friendly office, culture of belonging celebrations, engaging office events like 'bring your kids to work day', a 6% 401k match after one year, generous paid family leave for all genders, bonus eligibility for all positions, company-wide volunteer days, company-matched charitable donations, no employee handbook or dress code, coaching conversations instead of performance reviews, and walking meetings. PNC seeks individuals who will thrive in this environment, contribute to the culture, and help build the company's future. They emphasize a 'Challenger Mindset,' looking for individuals who take smart risks, possess a relentless drive, and act as builders. Candidates should be decisive, agile, forward-thinking, challenge assumptions, seek new opportunities, and focus on long-term impact. The role involves transforming the status quo, finding efficient solutions, and inspiring others. The company operates with a hybrid work model, expecting employees within 100 miles of their offices to be present Tuesday through Thursday for in-person collaboration, innovation, and culture building.

Requirements

BA/BS degree or equivalent business experience
Working knowledge of supply chain and order fulfillment operations
Working knowledge of Windows, Excel and Word
Excellent written and verbal communication
Ability to proactively manage and prioritize details with a high level of accuracy

Nice To Haves

Experience with NetSuite system (or similar ERP system) and/or ServiceNow (or similar Saas) is a plus

Responsibilities

Manage the end-to-end order fulfillment process in a timely and accurate manner, ensuring adherence to customer requirements including ASNs, EDI transactions, NetSuite data entry, delivery compliance, pricing, and discount structures
Understand each customer’s organizational structure and purchase order management processes
Advise on item deployment to optimize warehouse operations and transportation efficiency
Identify root causes of operational issues and implement corrective actions using data-driven solutions
Communicate and collaborate effectively with internal and external partners to optimize fill rate and service levels
Collaborate with Logistics and Warehouse partners to optimize delivery performance
Build and maintain strong cross-functional relationships with Customers, Operations, Sales, Accounting, Marketing, and third-party logistics providers to ensure alignment and operational excellence
Support Customer Master Data management to ensure accurate records and prevent order entry delays
Assist with new customer and item setup within internal systems to ensure smooth onboarding and order processing
Leverage communication platforms such as email, Microsoft Teams, and ServiceNow to coordinate with internal and external partners for efficient order management
Partner with Sales and Accounting teams to resolve invoicing and pricing issues
Gather data and report relevant account activity to Sales and Leadership
Ensure all order fulfillment and delivery documents are complete and accurate
Attend meetings and presentations
Engage in impromptu conversations with colleagues
Contribute ideas and energy to process improvements