Customer Success Specialist

Join SOUTHWORKS as a Customer Success Specialist in Dallas-Fort Worth, Texas, and be part of shaping the future of tech. As a liaison for major brands, scale-ups, and industry leaders, you will set new standards for high-quality projects and help clients overcome complex technical issues. With excellent customer service skills and the ability to articulate customer needs to tech managers and engineers, you will contribute to defining solutions from a business perspective and represent the company in various events.

• Provide excellent customer service and support
• Resolve issues and address inquiries to ensure customer satisfaction
• Comprehend customer needs and articulate them to tech managers and engineers
• Contribute to defining solutions from a business perspective
• Represent the company in meetings, conferences, and events to promote its practices
• Identify opportunities for cross-selling or upselling services

• Proven ability to provide excellent customer service and support
• Adept at resolving issues, addressing inquiries, and ensuring customer satisfaction
• Excellent written and verbal communication skills
• Prior experience with technology companies is a plus
• Ability to comprehend customer needs and articulate them to tech managers and engineers
• Ability to contribute to defining solutions from a business perspective
• Capable of representing the company in meetings, conferences, and events
• Aptitude for identifying opportunities for cross-selling or upselling services

• Equal opportunity employer
• Celebrates diversity
• Affirmative action employer
• Commitment to equal employment opportunities
• No discrimination based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
• Hiring individuals from countries not blocked or sanctioned by the United States