Customer Success Specialist

Join SOUTHWORKS and help shape the future of tech as a Customer Success Specialist in Dallas-Fort Worth, Texas. As the liaison for major brands, scale-ups, and industry leaders, you will set new standards for high-quality projects and assist clients in overcoming complex technical issues. With a focus on providing excellent customer service and support, you will work alongside skilled individuals to ensure customer satisfaction and contribute to the company's business expansion.

Assist in business expansion by working as a Customer Success Specialist

Liaise with clients to set new standards for high-quality, high-profile projects

Collaborate with engineering teams and skilled individuals to help clients overcome complex technical issues

Provide excellent customer service and support

Resolve issues and address inquiries to ensure customer satisfaction

Demonstrate excellent written and verbal communication skills

• Proven ability to provide excellent customer service and support
• Adept at resolving issues, addressing inquiries, and ensuring customer satisfaction
• Excellent written and verbal communication skills
• Prior experience with technology companies is a plus
• Ability to comprehend customer needs and articulate them to tech managers and engineers
• Ability to contribute to defining solutions from a business perspective
• Capable of representing the company in meetings, conferences, and events
• Aptitude for identifying opportunities for cross-selling or upselling services

• Equal opportunity employer
• Celebrates diversity
• Affirmative action employer
• Commitment to equal employment opportunities
• No discrimination based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status
• Hiring individuals from countries not blocked or sanctioned by the United States