Customer Success & Scheduling Specialist

Redwood Services • City of Albany, NY

22d • $20 - $24 • Onsite

About The Position

This role is for a Customer Success Representative who is professional, dependable, personable, and passionate about creating a great customer experience. In this role, you will be an important part of the customer journey—connecting with customers throughout the day, answering questions, addressing concerns, and helping them schedule appointments with ease. You will be the friendly, dependable voice our customers interact with, making sure each conversation feels helpful, professional, and personalized from start to finish.

Requirements

• Previous customer service, customer success, call center, appointment scheduling, or office experience preferred
• Excellent communication and interpersonal skills, especially over the phone
• Strong attention to detail and organizational skills
• Ability to manage a high volume of calls while maintaining a warm, patient, and customer-focused approach
• Ability to multitask, prioritize, and stay organized in a fast-paced environment
• Positive, professional attitude with a genuine desire to help and care for customers
• Comfortable working with computers, scheduling platforms, and learning new software systems
• Ability to work independently while also being a supportive and collaborative team player
• Reliable and comfortable working in an in-office, phone-based environment

Responsibilities

• Connecting with customers throughout the day
• Answering customer questions
• Addressing customer concerns
• Helping customers schedule appointments
• Providing a helpful, professional, and personalized customer interaction

Benefits

• Competitive hourly pay with opportunities to earn weekly bonuses
• Paid vacation and sick time
• A Family First Vacation Day
• Health, dental, and vision coverage
• 401(k) plan with a 4% company match
• $50,000 of company-paid life insurance
• Paid training and professional development opportunities
• Consistent, year-round employment
• A dedicated personal workspace at our Albany office
• On-site gym at our Albany location
• Free breakfast every Tuesday and Thursday
• Annual company picnic and holiday celebration
• Wellness activities and employee events including yoga and CPR training
• Family tubing days, volleyball, cornhole, and other team activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed