Customer Success Representative

NCCO (formerly Dot It) • Fort Worth, TX

2d

About The Position

The Customer Success Representative (CSR) provides a high-quality customer experience by accurately processing orders and supporting customer inquiries. This role focuses on learning NCCO systems, processes, and product offerings while executing core tasks with guidance to ensure timely and accurate order fulfillment. The CSR executes assigned tasks with guidance, supports team workflows, follows established processes and SOPs, escalates issues appropriately, provides timely and accurate responses, builds foundational communication skills, identifies issues and escalates for support, and learns systems, processes, and product knowledge. The primary focus is on executing with accuracy within a task-based scope with guidance, supporting team efficiency and foundational customer experience.

Requirements

• Proficient in Microsoft Word and Excel
• Learns systems, processes, and product knowledge quickly
• Follows established processes with consistency
• Seeks guidance when needed and applies feedback effectively
• Maintains focus on accuracy and task completion
• Builds confidence in communication and customer interaction
• 1-3 years of relevant experience in customer service, administrative support, or order processing

Nice To Haves

• Associate's degree preferred

Responsibilities

• Receive, validate, and process customer orders accurately
• Ensure compliance with pricing, terms, and required documentation
• Provide order updates, tracking, and proactive communication to customers
• Monitor open orders and identify potential risks or delays
• Collaborate cross-functionally with Sales, Operations, Shipping, and Accounting
• Resolve customer inquiries and support issue resolution
• Maintain accurate records and documentation
• Support onboarding and account setup activities
• Contribute to a positive customer experience and team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees