Customer Success Representative

Semios

1d • $70,000 - $80,000 • Hybrid

About The Position

The Customer Success Representative supports growers, agronomists, and farm operations using the Agworld platform by providing responsive support, onboarding, and proactive engagement to drive product adoption and renewal. The role ensures customers receive timely assistance, understand how to use the platform effectively, and achieve value from Agworld’s solutions. This position plays a key role in maintaining strong customer relationships and supporting retention across the region. You believe great technology only matters when it truly serves its users. No matter your role, you value strong relationships, practical innovation, and collaboration built on trust. Curious, collaborative, and impact-driven, you’re excited to help shape the future of digital agriculture alongside a team that shares your commitment to meaningful progress—for growers and for the industry.

Requirements

• Demonstrated ability to build trust and develop strong relationships with customers.
• Strong listening, communication, and presentation skills.
• Excellent problem-solving and organisational abilities.
• Ability to manage multiple customers and priorities effectively in a fast-paced environment.
• A proactive mindset with a focus on initiative and continuous improvement.
• Strong organizational, problem-solving, and communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience using customer support platforms, CRM systems, and SaaS tools.
• Ability to manage multiple customer interactions while maintaining a high level of service quality.

Nice To Haves

• 3+ years of experience working in SaaS, agriculture technology, or related industries is preferred.
• Familiarity with SaaS platforms and data-driven software tools.
• Experience supporting customers' onboarding, implementation, product adoption, or technical support.
• A degree in agriculture, agronomy, or a related field, or direct experience working within the agriculture industry.
• Previous experience in customer success, account management, or customer support.

Responsibilities

• Prioritise customer renewals and overdue renewals.
• Re-engage at-risk customers prior to renewal through various communication mediums.
• Maintain regular customer contact to ensure continued satisfaction and platform adoption.
• Onboard new clients and provide training to ensure the successful implementation and achievement of customer objectives.
• Deliver exceptional customer service via phone, in-app chat, and email.
• Plan and prioritise day-to-day activities toward achieving agreed business objectives, including effective time and productivity management.
• Maintain and develop relationships with existing and new customers to optimise service quality, business growth, and customer satisfaction.
• Utilise globally aligned systems and processes to ensure efficiency and consistency in customer service delivery.
• Attend and present at customer success team meetings and meetings with other departments necessary to perform duties and aid business development.
• Visit customers for training and support, and present grower/agronomist workshops
• Ensure your training is maintained and continue to develop relevant knowledge, techniques and skills.
• Adhere to health and safety policy, and other requirements relating to the wellbeing and care of people and equipment.
• Ensure all day-to-day activities are recorded, managed and completed effectively to ensure a high level of productivity.
• First-line inbound support, providing excellent customer service and care: phone, in-app chat, and email.
• Support new client onboarding by assisting with technical setup, such as importing data, configuring accounts, and connecting clients.
• Provide ad-hoc training as part of the inbound support.

Benefits

• Purposeful Work: Make a global impact by advancing sustainable food production.
• Our People: Work with a fun, collaborative, and supportive team.
• Recharge: Generous vacation policy and year-end holiday break.
• Work Flexibility: Enjoy a hybrid office setting
• Level up with the UpSkill program: Dedicated funds each year towards learning programs that help you grow in your role.
• Support for Life’s Big Moments: We offer enhanced parental leave top-ups to help you focus on what matters most.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree