Customer Success Representative
About The Position
As a Customer Success Associate, you will be responsible for overall customer satisfaction. Your role focuses on minimizing churn, identifying and capturing opportunities for account growth, and converting customers into strong external references. At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure. Nextpower is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Minimum 5+ years of relevant experience
- Highschool Diploma
Responsibilities
- Minimize customer churn through proactive engagement and support
- Identify and pursue opportunities for account growth
- Develop customers into positive external references and advocates
- Act as the voice of the customer to internal teams
- Collaborate cross-functionally to ensure customers receive expected value from products and services
- Influence product offerings and help prioritize development and delivery efforts
- Contribute to a team-oriented Customer Success function that partners across the organization
- Present robotic inspection findings to customer asset managers and O&M site teams
- Validate the value of inspection findings and refine scope of work as needed
- Provide data quality feedback to robot operations teams
- Lead data-driven discussions during regular customer account meetings
- Visit customer sites as needed to strengthen engagement and outcomes
- Manage one primary key account across multiple service locations
- Build and maintain strong relationships with local site teams
- Deliver consistent value across all customer touchpoints
Benefits
- health care coverage
- dental and vision
- 401(K) participation including company matching
- company paid holidays
- unlimited paid time off
- generous discretionary company bonuses
- life and disability protection
- stock compensation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
