Customer Success Representative

Honeycomb Insurance•Chicago, IL

1d•Hybrid

About The Position

At Honeycomb, we're not just building technology, we’re reshaping the future of insurance. Honeycomb is a rapidly growing global startup, generously backed by top-tier investors and powered by an exceptional team of thinkers, builders, and problem-solvers. Dual-headquartered in Chicago and Tel Aviv (R&D center), and with 5 offices across the U.S., we are reinventing the commercial real estate insurance industry, an industry long overdue for disruption. Just as importantly, we ensure every employee feels deeply connected to our mission and one another. With over $55B in insured assets, Honeycomb operates across 20+ major states, covering 60% of the U.S. population and increasing its coverage. If you’re looking for a place where innovation is celebrated, culture actually means something, and smart people challenge you to be better every day - Honeycomb might be exactly what you’ve been looking for.

Requirements

1+ years of experience in customer service, support, or an insurance-related role.
Comfortable working in a fast-paced environment where tools and processes are still evolving.
Strong problem-solving skills and the ability to manage multiple tasks at once.
Experience with CRM tools -- HubSpot experience is a plus.
Excellent written and verbal communication skills with strong attention to detail.
Ability to listen actively, empathize, and de-escalate professionally.

Nice To Haves

You're comfortable with change. Processes evolve, priorities shift, and not everything is fully defined yet. You adapt without getting bogged down.
You make informed calls with information. You handle ambiguity well -- you gather what you have, use good judgment, and move.
You're curious about insurance. You don't need to be an expert on day one, but you want to understand how it works and get better at it over time.
You're tech-forward and AI-curious. You pick up new tools quickly, you're not intimidated by systems, and you're genuinely interested in how AI is changing the way teams work.
You manage your workload well. Whether you're on a call or working through emails, you stay on top of what needs attention and keep things moving.
You work well in a small team. Everyone can see everyone's work here. You communicate openly, help when needed, and take ownership of your piece.

Responsibilities

Respond to inbound calls and emails with timely, accurate, and professional service -- phones are the priority.
Build strong relationships with agents and customers through clear communication and consistent follow-through.
Gather information needed to complete or revise quotes and keep open quote files up to date.
Resolve service and billing inquiries or route them to the right internal team when needed.
Keep detailed, accurate notes in HubSpot (our CRM) after every interaction.
Spot patterns in customer or agent feedback and escalate product or process insights to the team.
Support internal operations like producer login setups and agent onboarding.
Guide agents and customers on how to use our tools and self-service options.
Contribute to building and refining the processes and playbooks that will define how this team operates for years to come.
Take on new tasks as the business grows and needs shift.