Customer Success Representative - Field Based in New Jersey
About The Position
PharmScript, part of the Optum family of businesses, is seeking a relationship-focused, customer-driven Customer Success Representative to serve as a trusted partner to long-term care facility clients. The representative works with facility leadership, nursing teams, and internal pharmacy departments to provide exceptional service and support customer outcomes. The position combines customer relationship management, pharmacy operations support, regulatory guidance, and problem-solving. The role works across pharmacy and healthcare facility settings and involves interaction with facility leadership, nursing staff, and pharmacy teams while using standard office and pharmacy equipment. Regular travel is required for visits to assigned facilities, customer implementations, training events, and special projects. The position is based in New Jersey and requires travel five days a week within a defined territory or New Jersey. The salary range is $72,800–$130,000 annually based on full-time employment. Pay depends on factors including local labor markets, education, work experience, and certifications. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and a 401(k) contribution, subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- Long-term care pharmacy operations or Pharmacy Technician experience.
- Must be located in New Jersey.
- Valid driver’s license, car insurance, and access to reliable transportation.
- Ability to travel five days a week within a defined territory or New Jersey.
Nice To Haves
- Pharmacy technician experience.
- LPN or RN experience.
- Demonstrated knowledge of regulatory requirements within healthcare or pharmacy settings.
- Experience working in highly regulated healthcare, pharmaceutical, or medical environments.
- Familiarity with long-term care pharmacy dispensing systems and document management software.
- Proficiency in Microsoft Office applications.
- CRM experience; Salesforce preferred.
Responsibilities
- Serve as the primary liaison between assigned facilities and PharmScript.
- Develop trusted partnerships with administrators, Directors of Nursing, and clinical staff.
- Conduct regular onsite visits to support customer needs and ensure satisfaction.
- Assist with issue resolution and customer follow-up.
- Help facilities maximize the value of PharmScript services.
- Partner with pharmacy and operational leaders to deliver outstanding service.
- Coordinate new customer implementations, training, and go-live activities.
- Monitor service performance and help meet customer commitments.
- Troubleshoot challenges and identify effective solutions.
- Compile customer reports and communicate key updates.
- Support facilities in maintaining compliance with federal and state pharmacy regulations.
- Conduct medication room, treatment cart, and medication storage inspections.
- Assist with pharmacy inventories, audits, and documentation reviews.
- Help facilities prepare for state surveys and regulatory reviews.
- Ensure pharmacy policies and procedures are understood and followed.
- Provide educational presentations and in-service training programs.
- Guide facilities on pharmacy best practices, medication management, and cost-containment strategies.
- Educate staff on medication utilization, medical necessity guidelines, and formulary options.
- Support staff development through ongoing training and coaching.
- Inspect and support pharmacy equipment and automated dispensing systems.
- Perform inventory reviews, audits, troubleshooting, and replenishment activities.
- Help facilities optimize pharmacy-related technology and processes.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs.
- Equity stock purchase program.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
