Customer Success Representative

JMS Technical Solutions • Buffalo, NY

1d • Onsite

About The Position

A retail client in Buffalo, NY, is seeking a Customer Success Representative to join its team. This is an onsite, full-time, direct-hire position with a salary range of $18–$21 per hour based on experience and growth opportunity. Jewelry experience is not required; training will be provided. Applicants must be authorized to work in the U.S. The employer is an equal-opportunity employer and does not discriminate based on protected characteristics.

Requirements

• Friendly and positive.
• Organized and detail-oriented.
• Comfortable talking with people.
• Strong communication skills.
• Curious and eager to learn.
• Comfortable using computers and technology.
• Dependable and accountable.
• A team player who enjoys helping others.
• Must be authorized to work in the U.S.

Nice To Haves

• Experience in customer service, retail, hospitality, inside sales, or office administration.

Responsibilities

• Build relationships with retailers through phone and email.
• Answer customer questions and provide exceptional service.
• Process orders accurately and efficiently.
• Solve customer problems with professionalism and urgency.
• Learn the products and help customers make recommendations.
• Collaborate with Sales, Marketing, Production, and eCommerce.
• Continuously learn new systems and processes.
• Help improve how customers are served.

Benefits

• Growth opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed