Customer Success Representative

Platinum Coastal Group • Fayetteville, NC

1d • Onsite

About The Position

This entry-level, on-site role provides proactive customer support intended to strengthen satisfaction, service usage, and long-term customer relationships. It involves regular face-to-face interaction and is suited to someone comfortable working directly with customers, clients, members, community participants, partners, or on-site coworkers rather than exclusively behind the scenes.

Requirements

• Be personable and dependable.
• Be comfortable starting conversations.
• Be organized and coachable.
• Communicate professionally in a fast-moving environment.

Nice To Haves

• Related experience may be helpful.
• Transferable experience from retail, hospitality, customer service, campus activities, athletics, or other people-facing work may be relevant.

Responsibilities

• Build rapport with customers through regular interaction.
• Answer questions and explain services.
• Identify needs and coordinate appropriate support.
• Follow up on open requests and customer feedback.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed