Customer Success Representative

Tempus AI • Remote - Texas, TX

2d • $48,000 - $55,000

About The Position

Tempus is seeking a Customer Success Representative to support partner laboratories and customers as part of its precision medicine platform. The role involves coordinating sample and document requests, triaging order issues, and arranging shipping and receiving. The representative works across Customer Success, Sales, and Lab teams to support customer retention and turnaround-time goals, build trusted relationships with laboratory employees and internal and external stakeholders, and provide responsive, professional customer service. The position also requires identifying customer needs, resolving issues, sharing relevant updates with internal teams, and keeping customer engagement aligned across externally facing teams.

Requirements

• Exceptional customer service and strong interpersonal skills.
• Ability to communicate effectively with patients by telephone and email.
• Ability to think quickly, find answers, and respond to customer issues with a polite, empathetic, and professional manner.
• Strong organization and systematic work habits, superb attention to detail, and ability to complete tasks accurately.
• Initiative and ability to contribute as part of a high-level team while working independently on mission-critical tasks.
• Ability to learn new skills quickly and adapt smoothly to new processes.
• General office equipment and software knowledge, and computer proficiency.

Nice To Haves

• A four-year college degree in Biological Sciences or a similar field is preferred.

Responsibilities

• Communicate with partner laboratory members to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
• Work cross-functionally with Customer Success, Sales, and Lab teams to meet or exceed customer-retention and turnaround-time goals.
• Build and maintain trusted relationships with laboratory employees, sales representatives, and internal stakeholders.
• Use proactive problem-solving to develop and offer solutions to customers with varying levels of complexity.
• Maintain frequent contact with Sales and other externally facing teams to align customer engagement efforts and provide relevant updates to Customer Success, Sales, CommOps, and other internal teams.
• Respond promptly and professionally to inquiries by phone, email, and in person.
• Identify and assess customer needs to achieve satisfaction.

Benefits

• Tempus offers a full range of benefits, which may include incentive compensation, restricted stock units, medical benefits, and other benefits depending on the position.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed