Customer Success Representative
Tempus AI•Chicago, IL
•$53,000 - $53,000
About The Position
Tempus is seeking a Customer Success Representative to support partner laboratories and customers in a precision-medicine environment. The role involves managing sample and document requests, triaging order issues, and coordinating shipping and receiving. The representative works across Customer Success, Sales, Lab, and other internal teams to support customer retention and turnaround-time goals, build trusted relationships, respond to customer inquiries, and identify solutions to customer needs.
Requirements
- Exceptional customer-service and interpersonal skills.
- Ability to communicate effectively with patients by telephone and email.
- Ability to think quickly, find answers, and respond promptly to customer issues in a polite, empathetic, and professional manner.
- Highly organized and systematic, with superb attention to detail and the ability to complete tasks accurately.
- Initiative and ability to contribute to a high-level team while independently handling mission-critical tasks.
- Ability to learn new skills quickly and adapt smoothly to new processes.
- Knowledge of general office equipment and software, and computer proficiency.
Nice To Haves
- Four-year college degree in Biological Sciences or a similar field, preferred.
Responsibilities
- Communicate directly with partner laboratory members to manage sample and document requests, triage order issues, and coordinate shipping and receiving.
- Work cross-functionally with Customer Success, Sales, Lab, and other teams to support customer-retention and turnaround-time goals.
- Build and maintain effective, trusting relationships with laboratory employees, sales representatives, and internal stakeholders.
- Use proactive problem-solving to develop and offer solutions to customers with needs of varying complexity.
- Maintain frequent contact with Sales and other externally facing teams to align customer-engagement efforts and provide updates to internal teams, including CS, Sales, and CommOps.
- Respond to inquiries by phone, email, and in person promptly and professionally.
- Identify and assess customer needs to achieve satisfaction.
Benefits
- Incentive compensation may be available, depending on the position.
- Restricted stock units may be available, depending on the position.
- Medical and other benefits may be available, depending on the position.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
