On-site Associate Customer Success Representative

Taranis•Westfield, IN

52d•Onsite

About The Position

Taranis is seeking a highly driven, customer-focused Customer Success Representative who takes ownership, operates independently, and gets things done. This role will own the day-to-day success and engagement of an assigned customer portfolio, working closely with Regional Account Managers to drive adoption, customer value, retention, renewals, and expansion. The ideal candidate is proactive, accountable, and resourceful, managing priorities independently, communicating risks early with solutions, and consistently following through on commitments. This position is located on-site in Westfield, IN, with periodic travel to customers.

Requirements

Agricultural expertise – 3+ years of experience in agricultural retail, cooperatives, agronomy, or another customer-facing agricultural role
Agronomic knowledge – preferred strong understanding of corn and soybean production systems; but not essential
Customer relationship skills – proven drive to build trusted relationships, drive retention, and communicate value and ROI
Ownership & accountability – takes responsibility for commitments and consistently follows through with minimal management oversight
Independent execution – manages multiple accounts, priorities, and deadlines effectively with limited oversight
Proactive communication – identifies risks early, keeps stakeholders informed, and communicates before issues escalate
Resourcefulness & problem-solving – takes initiative, navigates ambiguity, and brings solutions rather than just problems
Drive & results orientation – maintains a high standard for performance, customer impact, and execution
Flexibility – willing to travel periodically within the assigned region to onboard and grow accounts; estimated 35% of the calendar year

Nice To Haves

Experience in Precision Agriculture or AgTech
Familiarity with digital agronomy tools, imagery, or data-driven platforms
Experience using Salesforce and Google Workspace; but not required

Responsibilities

Drive high renewal rates through measurable ROI delivery and consistent customer engagement
Increase grower enrollment and adoption of Taranis Intelligence programs
Identify and execute in-season expansion and upsell opportunities
Support Regional Account Managers in growing and deepening customer relationships
Ensure customers successfully operationalize Taranis within their workflows
Partner closely with the Regional Account Manager and Customer Experience as the territory’s Customer Success Representative
Serve as the day-to-day operational contact for assigned accounts
Drive pre-season onboarding, alignment, and expectation setting
Maintain proactive, high-touch customer engagement throughout the growing season to obtain ROI Value stories
Monitor account health, adoption, and engagement, proactively identifying risks and opportunities
Deliver ROI reviews and seasonal business summaries to support retention and renewals
Identify expansion and upsell opportunities and coordinate execution with Regional Account Managers
Deliver virtual and in-person trainings, platform walkthroughs, and webinars
Proactively resolve customer issues with a solutions-oriented mindset
Maintain accurate account activity, progress, and renewal status in Salesforce and GONG (ai platform)
Collaborate cross-functionally with Sales, Marketing, Product, Customer Experience, and Flight Operations to ensure seamless execution