Customer Success Program Manager, Google for Education
About The Position
The Education team’s mission is to transform learning and teaching at scale by helping K-12 and higher education institutions around the world bring the best of Google tools and technology to their organizations. As the Customer Success Program Manager, you will develop and drive strategies supporting global adoption, and growth for Google’s education tools. You will collaborate with and execute through the regional Workspace and AI Specialist team and the regional Digital Transformation Managers. Examples include product usage reviews, renewal handling, applicable product transition strategies and general customer life cycle management. This is a high-impact, cross functional role where you will shape the teaching and learning experience for educators and students worldwide.
Requirements
- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management.
- 5 years of experience managing cross-functional or cross-team projects.
- Experience querying datasets and data tables using SQL and internal data platforms.
Nice To Haves
- Program Management certification or experience in Program Management with a technology company.
- Experience in stakeholder management.
- Knowledge of Google AI, Workspace and ChromeOS solutions as applied in an educational setting.
- Ability to identify, collect, and analyze relevant data to help drive informed decisions.
- Ability to create high-quality programs and services that reach millions of end users.
- Passion for learning and education.
Responsibilities
- Define, execute and iterate a cohesive global strategy and long-term direction to drive adoption across Google’s full education product portfolio with an emphasis on Workspace for Education and Gemini/AI.
- Lead cross-functional collaboration across strategy, operations, data, institutional sales, and channel partnerships to accelerate market engagement and customer satisfaction.
- Architect growth models, sales tools and reporting frameworks to expand the user base globally, using data to derive insights and monitoring ongoing progress.
- Collaborate with a global team of specialists and sales managers, fostering a high-performing culture with a customer focus.
- Advocate for the customer internally, partner with product and marketing teams to ensure feedback informs future road maps and initiatives.
Benefits
- bonus
- equity
- benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
