Customer Success Manager

Yubico Inc.

10h • $115,000 - $145,000 • Hybrid

About The Position

Yubico is seeking a Customer Success Manager to join our talented and growing Sales organization. This is an ideal opportunity for individuals who have had experience with enterprise customers and maintaining and growing strong relationships across business lines. The CSM role is essential in ensuring the support and happiness of our customers. As a CSM, you will be responsible for assisting customers through their entire Yubico journey—from start to finish. Through your partnership, customers will acquire measurable value from their investment in Yubico products, leading to success, retention, and renewal.

Requirements

• 3+ years of customer success or account management experience
• Experience in working with complex, multi-divisional, multi-geographical customers
• Proven track record of working in a customer facing role
• Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary
• Excellent problem-solving abilities and ability to communicate clearly, both written and oral
• Excellent presentation skills and ability to speak to multiple audiences (ie: exec, business, technical)
• Driven, self-motivated, enthusiastic, and with a “can do” attitude
• Flexible approach, able to operate effectively with uncertainty and change
• Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication
• Proficiency with modern CS and CRM tools (e.g., Salesforce, Gainsight, ChurnZero)

Nice To Haves

• Experience working in Cybersecurity, Identity and Access Management (IAM), or SaaS environments a plus

Responsibilities

• Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters
• Drive retention, renewals, and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services
• Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities
• Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users
• Maintain an ongoing cadence of communication with customers about their roll-out, adoption, and challenges throughout their customer journey
• Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies)
• Partner with internal Operations and Logistics teams to navigate global hardware deployment, custom requests, and supply chain timelines for enterprise clients
• Marshall resources across Yubico as needed to support customers requirements

Benefits

• Health coverage (dental and vision included)
• 401K with dollar per dollar match up to 6% with a cap of $6K/year and immediate vesting
• $1,200.00 in wellness reimbursement for gym membership, massage, or online fitness classes
• Yearly learning and development stipend of $3,000 and mentorship program
• 15 vacation days plus 10 holidays, and 7 sick days a year
• 8 weeks of paid parental leave (birthing parents receive an additional 8 weeks)
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed