Customer Success Manager

NextPatient

6d • $80,000 - $95,000 • Remote

About The Position

NextPatient is seeking a Client Success Manager to join their team. They are a small company of 40 people building software for medical practices to improve the patient experience through online scheduling, bill pay via text, digital check-in, interactive reminders, and an automated waitlist. The software aims to provide a modern patient experience while saving practices time. The company has grown organically without external funding and is used in thousands of offices nationwide, often replacing competitors.

The Client Success team is crucial for onboarding practices onto NextPatient and ensuring their ongoing success. Team members become product experts, configuring the software to fit individual practice workflows and drive better outcomes. From the start, Client Success Managers collaborate with the product team to advocate for client-driven improvements.

Requirements

• 3–5+ years of experience in customer success, account management, or a similar role
• Strong problem-solving skills and attention to detail
• Clear, thoughtful communication over email and phone
• Ability to manage multiple clients and priorities at once
• Curiosity and a desire to deeply understand how things work
• A high level of ownership and follow-through

Nice To Haves

• SaaS experience preferred
• Healthcare experience is a plus, but not required

Responsibilities

• Lead new client implementations and guide practices to a successful go-live
• Configure NextPatient to match each client’s workflows and goals
• Run web-based training sessions and ensure clients feel confident using the platform
• Act as the day-to-day point of contact for client questions and support
• Proactively reach out to clients with best practices and new feature education
• Troubleshoot issues and find practical solutions quickly
• Build strong relationships and become a trusted partner to your clients
• Gather client feedback and help shape the product roadmap
• Help improve internal processes across implementation, support, and account management

Benefits

• Freedom to work from home
• No fixed vacation policy. We encourage everyone to take a real 2-week vacation each year to somewhere amazing
• Year-end company-wide trip (2025 in Austin, 2024 in Miami, 2023 in Park City)
• Mid-year team trips with +1s (2025 in Chicago, 2024 in Las Vegas, 2023 in San Francisco)
• Health benefits
• 401(k) with company match
• Equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed