Customer Success Manager

Amperos•New York, NY

6d•$130,000 - $200,000•Onsite

About The Position

Amperos Health is seeking a Customer Success Manager to lead the deployment of their AI solutions within new and existing customer accounts. This role involves working with customers, communicating with senior executives, implementing complex AI solutions, and coordinating with internal teams such as engineering and product. The Customer Success Manager will be responsible for driving customer outcomes through pilots, onboarding, and ongoing relationships, ensuring clients achieve their desired ROI and performance goals with Amperos Health's AI agents. This is a high-visibility position that requires structuring ambiguity and guiding customers through complex transformations, with close collaboration across Product, Engineering, and Go-To-Market teams.

Requirements

2+ years of experience in customer success and deployments, investment banking, management consulting, or a similarly rigorous, client-facing environment
Analytically sharp – you can work with data, interpret trends, and translate numbers into a compelling narrative for an executive audience
Exceptional communicator – written and verbal, with the presence and judgment to work directly with C-suite stakeholders
Comfortable with ambiguity – you can structure your own work without waiting to be told what to do next
Client driven – you understand what it means for a client to succeed, and you take it personally when they don't
Skilled at building trust – you manage competing priorities and drive outcomes across Product, Engineering, and GTM teams
Proficient in Excel and PowerPoint – you can build executive-ready materials and light financial models

Nice To Haves

Healthcare or RCM background is a bonus but what matters is your ability to get on top of a complex domain quickly and execute

Responsibilities

Lead deployments end-to-end – configure workflows, coordinate data readiness, build SOPs, and ensure each client is set up to hit performance targets from day one
Own customer relationships – serve as the primary point of contact across all stakeholders, communicating financial impact and demonstrating strategic value
Create and maintain executive-facing deliverables – agendas, implementation roadmaps, performance dashboards, and process materials that clients and internal teams actually use
Triage and resolve operational issues quickly – loop in Product and Engineering when needed and see problems through to resolution
Build and track KPIs – identify trends and surface risks before they escalate
Build documentation, process guides, and implementation materials – scale the deployment playbook as we grow
Identify where the product or process is breaking down – bring concrete proposals back to the team