Customer Success Manager

Volaris Group•Canton, OH

About The Position

We are looking for a driven, relationship-focused Customer Success Manager to join our growing team. This is a foundational role, and you will have a direct impact on how we scale our customer success function. You will own a portfolio of strategic accounts in the Courts vertical, serving as the primary relationship owner for some of our highest-value customers. You will work closely with Product, Sales, Support, and Implementation teams to ensure customers are realizing value, expanding their use of our platform, and staying with us for the long term. This is a high-visibility role with real autonomy. If you are energized by scaling a department, working in a complex domain, and being the person customers trust most — this is the opportunity for you.

Requirements

3–5 years of experience in Customer Success, Account Management, or a related customer-facing role
Experience managing complex, multi-stakeholder accounts in a B2B SaaS or technology environment
Proven ability to learn new complex software
Track record of driving retention and expansion revenue
Strong facilitation and communication skills — comfortable leading cross-functional calls and executive conversations
Familiarity with customer success platforms (ChurnZero experience a strong plus)
Highly organized, proactive, and comfortable operating with ambiguity
Ability to travel up to 30% for on-site customer visits and QBRs

Nice To Haves

Experience in the criminal justice, courts, corrections, or public sector technology space or similar “case management” type software systems (healthcare, clinical)
Assisting in enhancing a Customer Success team rollout
Familiarity with implementation or professional services environments