Customer Success Manager - (Hybrid in Tampa, FL or Austin, TX)

TeamViewer Germany GmbH • Tampa, FL

179d • Hybrid

About The Position

TeamViewer is hiring a Customer Success Manager to serve as a trusted advisor to customers and help them achieve maximum value from TeamViewer’s solutions. The role focuses on building strong customer relationships, driving product adoption and utilization, and supporting customer retention and growth. The Customer Success Manager partners with customers to understand their business needs, help them reach their goals, and represent their needs within TeamViewer. The position is hybrid in Tampa, Florida, or Austin, Texas, and may require travel up to 20%.

Requirements

• At least 3 years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS or software.
• Strong communication, relationship management, and presentation skills.
• Ability to understand technical concepts and explain them in simple terms.
• Proven track record of driving customer adoption, retention, and satisfaction.
• Strong organization and problem-solving skills, with attention to detail.
• Ability to analyze customer data to make informed decisions.
• Collaborative mindset and experience working cross-functionally.
• Comfort using CRM and customer success tools such as Salesforce, Planhat, or similar.
• Ability to travel up to 20% to customers or TeamViewer office locations; travel outside the United States may be involved but is not required.

Nice To Haves

• Experience in SaaS or software.

Responsibilities

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Build and nurture long-term customer relationships to support satisfaction, trust, and loyalty.
• Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions.
• Monitor customer health, usage, and engagement to proactively address risks and identify opportunities.
• Lead customer onboarding, training, and enablement to support smooth product implementation and usage.
• Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly.
• Identify upsell and cross-sell opportunities and partner with Account Managers to expand customer accounts.
• Deliver regular business reviews and insights to demonstrate ROI and reinforce TeamViewer’s value.
• Track, analyze, and report on key customer success metrics.

Benefits

• Competitive compensation including stock-based options.
• Flexible PTO and paid holidays.
• 401(k) with employer matching.
• Comprehensive health insurance package, including 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave.
• Basic life insurance and short-term and long-term disability coverage, 100% employer-paid.
• Quarterly teambuilding events, leadership luncheons, and companywide All Hands meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed