Founding Customer Success Manager
About The Position
Invoice Butler is an outsourced AR team powered by software and AI. We help B2B companies manage accounts receivable end-to-end — from invoice follow-ups and payment reminders to supplier portals, escalations, inbox management, texting, calling, and collections workflows. Our customers are fast-growing companies that want to improve cash flow without hiring a large internal AR team. We work with companies ranging from early-stage startups to well-known growth-stage businesses, helping finance teams automate and operationalize one of the most painful parts of running a company: getting paid. We’re a small, fast-moving team based in NYC building a category-defining company at the intersection of AI, operations, and finance.
Requirements
- 6–10+ years of experience in customer success, operations, implementations, project management, or a similar role
- Strong organizational and communication skills
- Extremely detail-oriented and operationally strong
- Comfortable managing many moving pieces simultaneously
- High ownership and accountability
- Able to thrive in fast-moving startup environments with ambiguity
- Strong written communication skills
- Comfortable working directly with customers
- Excited about AI tools and operational automation
- Bias toward action and problem solving
Nice To Haves
- Experience at a high-growth startup
- Experience working with finance, accounting, or operations teams
- Experience building processes from scratch
- Experience with HubSpot, Slack, Notion, Linear, or similar tooling
- Experience managing technical or operational implementations
Responsibilities
- Own customer onboarding and implementation workflows
- Manage ongoing customer relationships and ensure customers are successful
- Coordinate escalations and help resolve operational issues quickly
- Operate directly in customer communication channels including Slack and email
- Help customers configure workflows and operational processes
- Improve internal systems, SOPs, and automations
- Work cross-functionally with engineering, operations, and sales
- Identify operational bottlenecks and proactively solve them
- Ensure customers feel highly supported and cared for
- Help scale customer operations as the company grows
Benefits
- Competitive compensation + equity
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
