🚨 Founding Customer Success Manager 🚨

Alex•San Francisco, CA

2d•Onsite

About The Position

Alex is one of the fastest growing startups to come out of its YC batch with strong traction. We’re generating revenue and well-funded by some of the best investors in the Valley with years of runway. Alex is building the future of hiring. Alex is an AI recruiter that conducts job interviews in real-time. Companies use Alex to get the best hiring signal on their applicant pool and hire in a fraction of the time. Our AI recruiter has a live conversation over a video/phone call with each of your candidates based on the interview questions you choose or that are recommended based on the job description. During the interview, our AI asks personalized follow-up questions in real-time based on the candidate's responses. Our AI recruiter can be customized to your roles in minutes and has already conducted thousands of interviews across engineering, IT, retail, hospitality, and more. We’re hiring because we have a great product that our customers love, and there’s still a huge, greenfield market completely untapped and free for the taking. Be a part of something bigger. Build from the ground up on day one. Complete agency. Flat structure with no bureaucracy, working directly with the founders. Massive growth opportunities. Learn about business, AI software, entrepreneurship, and the inside look at what it takes to grow an early YC-backed startup. Career-defining opportunity. You’ll have the opportunity to spearhead our customer-facing function as an early employee. We have more customers than we can handle, with much more in the pipeline.

Requirements

Productive. Do you hate wasting time and always want to keep moving forward?
Independent: Are you comfortable working independently and able to build from the ground up?
Organized. Do you enjoy routine and staying well-organized?
Results-oriented. Are you disciplined and do you do what it takes to get the job done?
An effective communicator. Do you speak efficiently and listen closely, not only when collaborating with the team but when engaging with customers?

Nice To Haves

Experience building customer success functions at early-stage companies.

Responsibilities

Build out our post-sales playbook, including onboarding, enablement, success drivers, renewals, and more.
Develop and maintain customer enablement resources like decks, docs, and training materials.
Monitor and report on customer satisfaction, retention, and renewals, and adjust our data-driven strategies based on customer reaction.
Work closely with the founders, engineers, and sales to develop and refine customer-facing strategies and messaging based on product development and customer feedback.
Deeply understand the customer and research the market to stay up-to-date.
Own the company CRM, updating and logging customer interactions, and configuring our current setup to match the needs of the company and our customers.