Founding Customer Success Manager

OpenArt AI•San Carlos, CA

4d•$140,000 - $200,000

About The Position

OpenArt AI is seeking a Founding Customer Success Manager to design and manage the support for its most important enterprise customers. This role involves both pre-sales and post-sales responsibilities, including onboarding, training, support, revenue expansion, demonstrations, security reviews, and proposals. As the founding CSM, you will play a key role in developing the playbook and systems for this critical function, offering the opportunity to build the customer success function from the ground up, directly drive revenue through expansion, upsells, and renewals, work with leading global brands, and have high exposure and ownership by collaborating closely with Enterprise, Product, and Marketing teams.

Requirements

Experience in Customer Success or Account Management
Strong understanding of creative workflows.
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you're great at building and maintaining relationships, and excellent at written communication
Process & systems orientation - you enjoy building scalable systems for high quality execution
Proactive, ownership-driven attitude

Responsibilities

Own post-sale customer success: onboarding, adoption, renewals, and expansion
Assist with pre-sale engagement with our largest and most important customers
Help customers integrate OpenArt into their creative workflows and daily work - from campaign visuals to character and IP development
Drive product adoption across our core customer profiles: brand and marketing teams, agencies, and studios
Communicate new feature and product updates
Track usage and customer signals to help customers get more value out of the platform
Identify expansion opportunities and support renewals and upsells
Share customer feedback with the product and marketing teams and help shape what we build
Design, document, and continuously improve scalable playbooks